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TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
AVM410 TICKETING AND RESERVATION 5 3 3 5

GENERAL INFORMATION

Language of Instruction : English
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit -
Coordinator of the Course Unit Assist.Prof. HABİBE GÜNGÖR
Instructor(s) of the Course Unit Assoc.Prof. MUSTAFA ASLAN
Course Prerequisite No

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: The aim of this course is to teach the Galileo system, which is the international reservation system used in travel agencies, in practice.
Contents of the Course Unit: Airline reservation entries, PNR creation, mandatory entries, non-mandatory entries, special request entries, changes on the PNR, divide, queue, e-mail entries, automatic pricing, ticket rules.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Lists country, city, airport, airline codes through the central reservation system
Lists international flight schedule information through the central reservation system
Creates a reservation through the central reservation system
Through the central reservation system, the customer enters their special requests into the system.
Charges the reservation through the central reservation system
Makes ticketing through the central reservation system

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 literature review, presentation General information about central reservation and automation systems Lecture, Question and Answer, Discussion Method
2 literature review, presentation Slot concept in aviation Lecture, Question and Answer, Discussion Method
3 literature review, presentation Finding and decoding codes used in aviation (Decoding-Encoding) hands-on work- applied study
4 literature review, presentation Viewing flight schedules hands-on work- applied study
5 literature review, presentation Reservation creation, mandatory and non-mandatory entries hands-on work- applied study
6 literature review, presentation Special request entries (OSI-SSR) hands-on work- applied study
7 literature review, presentation View created reservation, add or remove segments, change status hands-on work- applied study
8 - MID-TERM EXAM -
9 literature review, presentation Making changes to a reservation hands-on work- applied study
10 literature review, presentation Checking ticket rules hands-on work- applied study
11 literature review, presentation Fee loading, fee rules hands-on work- applied study
12 literature review, presentation Making changes to a ticket hands-on work- applied study
13 literature review, presentation Reservation division, queue and e-mail operations hands-on work- applied study
14 literature review, presentation Applied sample solutions hands-on work- applied study
15 literature review, presentation Applied sample solutions hands-on work- applied study
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Sharma, J. K. (2009). Flight Reservation and Airline Ticketing. Kanishka Publishers, Distributors.
Shon, Z. Y., Chen, F. Y., & Chang, Y. H. (2003). Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management, 9(5), 325-331.
Gautam, P. (2015). Online Airline Ticketing System.
Brunger, W. G. (2010). The impact of the Internet on airline fares: The ‘Internet Price Effect’. Journal of revenue and pricing management, 9(1), 66-93.

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Explain the historical development process of Aviation Management.
0
2
Use computer programs related to Aviation Transportation.
3
3
Define basic concepts related with aviation management.
0

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
0
2
Classify the relationship between the basic functions of the business and the interactions between these functions.
3
3
Apply knowledge and skills related to his / her field by considering the legal aspect of occupational health and safety.
1
4
Explain the concepts of entrepreneurship and innovation with the field.
3

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Manage operational activities related to the airline.
5
2
Gain lifelong learning skills and use knowledge of the field in the business life with the awareness of social responsibility.
3

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Prepare written agreements with relevant institutions in accordance with the legislation.
0
2
Perform the theoretical and practical knowledge related to the field with appropriate analytical methods and modeling techniques in business life.
4
3
Manage all phases from planning to implementation of aviation operations as a member of a team.
4
4
Cooperate with stakeholders related to air transport.
2
5
Develop the modern techniques and tools necessary for applications related to the field.
2

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Execute a study in his/her field independently.
3
2
Decide as an individual or a team member to solve the problems encountered in applications related to the field.
5

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Evaluate advanced knowledge and skills in his/her field with a critical approach.
5
2
Apply activities to improve his/her performance and his / her responsibility in line with the learning objectives by determining the learning needs.
5

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Communicate with people and institutions related to the field in writing and verbally.
2
2
Explain his/her thoughts on the issues related to the field and suggestions for solutions to the problems by the related departments by using supporting quantitative and qualitative data.
2
3
Organize projects and activities for the social environment with social responsibility consciousness and to be able to apply those.
4

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Manage airports and terminal operations efficiently using aviation and business information.
5

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 14 2 28
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 0 0 0
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 4 5 20
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 5 6 30
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 39 0 122
Total Workload of the Course Unit 122
Workload (h) / 25.5 4,8
ECTS Credits allocated for the Course Unit 5,0