TR EN

PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
HYM309 PASSENGER SERVICES 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit Face to face
Coordinator of the Course Unit Assist.Prof.Dr. KEMAL ERKİŞİ
Instructor(s) of the Course Unit Lecturer SİNEM DİKSU

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: This course aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit: Contents of the course include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Summarize passenger entrance and exit procedures to the airport and the plane; and problem solving, information giving, orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Internet search on the subject Passenger services concept Visual Aided Lecture
1 Internet search on the subject Passenger services concept Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
8 Internet search on the subject Communications Visual Aided Lecture
8 Internet search on the subject Communications Visual Aided Lecture
9 - MID-TERM EXAM -
9 - MID-TERM EXAM -
10 Internet search on the subject Passengers of special services Visual Aided Lecture
10 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services Visual Aided Lecture
12 Internet search on the subject Flight problems Visual Aided Lecture
12 Internet search on the subject Flight problems Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
16 - FINAL EXAM -
16 - FINAL EXAM -
17 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)
Yolcu Hizmetleri( Sivil Havacilik Genel Mudurlugu) http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/yayinlar/yolcu_hizmetleri_06.02.2014.pdf

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Mid-Term Exam 1 40
Final Exam 1 60
Practice 0 0
Short Exam 0 0
Presentation of Report 0 0
Homework Assessment 0 0
Oral Exam 0 0
Presentation of Thesis 0 0
Presentation of Document 0 0
Expert Assessment 0 0
Computer Based Presentation 0 0
TOTAL 2 100
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Define the basic concepts of economics, administrative and human sciences. (Bloom 1)
2
Evaluate the economic environment and overall sustainability of firms. (Bloom 4)

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Relate principles and concepts of economics and finance with other disciplines. (Bloom 4)
2
Define principles, concepts, methods and theories related with economics and finance. (Bloom 1)

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Interpret the charts and tables related to the field. (Bloom 2)

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Evaluate the theoretical models of economic policies which have direct or indirect effects by using the facts and dynamics of the economic system.(Bloom 4)
2
Analyze economic and financial reports. ((bloom 4)
3
Use basic mathematics, statistics and econometric methods and tools to solve economic and financial problems. (Bloom 3)
4
Interpret the operation of current economic, political and social events by using institutional information related with Economics and Finance.(Bloom 2)

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Organize economic and financial activities in humanitarian and social terms with adherence to ethics. (Bloom 4).

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Develop a critical perspective on national and international economic, political, social, financial and development problems. (bloom 6)

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Follow the agenda on economics, politics and social issues and improve himself/ herself. (bloom 6)

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Analyze current issues and problems by using the structure and properties of Macro and Microeconomics and variables. (Bloom 4)
2
Evaluate the effectiveness of the general economic system and public policies and their effects on markets and basic economic variables.(Bloom 4)
3
Analyze the cause and effect relationships between the relevant economic variables. (Bloom 4)
4
Evaluate the expected trends and portfolio analyzes in interest and exchange rates within the framework of the general financial system. (Bloom 4)

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 42
Preliminary & Further Study 14 42
Land Surveying 0 0
Group Work 1 2
Laboratory 0 0
Reading 2 4
Assignment (Homework) 0 0
Project Work 0 0
Seminar 0 0
Internship 0 0
Technical Visit 2 6
Web Based Learning 0 0
Implementation/Application/Practice 2 6
Practice at a workplace 2 6
Occupational Activity 2 6
Social Activity 2 6
Thesis Work 0 0
Field Study 0 0
Report Writing 0 0
Final Exam 1 1
Preparation for the Final Exam 0 0
Mid-Term Exam 1 1
Preparation for the Mid-Term Exam 0 0
Short Exam 0 0
Preparation for the Short Exam 0 0
TOTAL 43 122
Total Workload of the Course Unit 122
Workload (h) / 25.5 4,8
ECTS Credits allocated for the Course Unit 5,0