PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HYM309	PASSENGER SERVICES	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assoc.Prof. SARP BAĞCAN
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	This course aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit:	Contents of the course include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Summarize passenger entrance and exit procedures to the airport and the plane; and problem solving, information giving, orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Internet search on the subject	Passenger services concept	Visual Aided Lecture
1	Internet search on the subject	Passenger services concept	Visual Aided Lecture
2	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
2	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
3	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
3	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
4	Internet search on the subject	Contents and functions of documents used in Passenger services	Visual Aided Lecture
4	Internet search on the subject	Contents and functions of documents used in Passenger services	Visual Aided Lecture
5	Internet search on the subject	Accepting the Baggage and Baggage Tag	Visual Aided Lecture
5	Internet search on the subject	Accepting the Baggage and Baggage Tag	Visual Aided Lecture
6	Internet search on the subject	Check-in	Visual Aided Lecture
6	Internet search on the subject	Check-in	Visual Aided Lecture
7	Internet search on the subject	Flight Analysis	Visual Aided Lecture
7	Internet search on the subject	Flight Analysis	Visual Aided Lecture
8	-	MID-TERM EXAM	-
8	-	MID-TERM EXAM	-
9	Internet search on the subject	Communications	Visual Aided Lecture
9	Internet search on the subject	Communications	Visual Aided Lecture
10	Internet search on the subject	Passengers of special services	Visual Aided Lecture
10	Internet search on the subject	Passengers of special services	Visual Aided Lecture
11	Internet search on the subject	Passengers of special services	Visual Aided Lecture
11	Internet search on the subject	Passengers of special services	Visual Aided Lecture
12	Internet search on the subject	Flight problems	Visual Aided Lecture
12	Internet search on the subject	Flight problems	Visual Aided Lecture
13	Internet search on the subject	Services for arriving and departing passengers	Visual Aided Lecture
13	Internet search on the subject	Services for arriving and departing passengers	Visual Aided Lecture
14	Internet search on the subject	Passenger services message traffic	Visual Aided Lecture
14	Internet search on the subject	Passenger services message traffic	Visual Aided Lecture
15	Internet search on the subject	Lost property issues	Visual Aided Lecture
15	Internet search on the subject	Lost property issues	Visual Aided Lecture
16	-	FINAL EXAM	-
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)
Yolcu Hizmetleri( Sivil Havacilik Genel Mudurlugu) http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/yayinlar/yolcu_hizmetleri_06.02.2014.pdf
Mahan Air Ground Operations Manual (Sara Mojavezi)
www.turkishairlines.com

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Describe basic communication theories with the knowledge gained in public relations and publicity.
2	List the main features of communication in items.
3	Interpret the basic characteristics of communication and create a creative solution to ensure reconciliation in an existing communication problem.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use the basic information in the field of Public Relations and Publicity in interdisciplinary studies.
2	Evaluate the knowledge related to social and natural sciences and produce projects in professional life.
3	Tell the basic concepts of public relations and advertising in detail.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Analyze and evaluate social events at national and international level in the light of current debates.
2	Use the leadership, communication and presentation skills in occupational events.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Follow the innovations in the field of communication and important written and oral communication tools related to the field.
2	Write press releases for the purpose of introducing the institution he/she works at or owns.
3	Create communication programs within the public relations and advertising campaign.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use published domestic and foreign data sources related to public relations and advertising in the field of communication and communication area in his / her own works such as articles and projects.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Evaluate the planning processes of past communication programs, public relations and advertising practices.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use communication techniques in the right place, environment and time.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Plan communication programs in the awareness of ethical values in the professional work.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	3	39
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	13	1	13
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	13	1	13
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	3	4	12
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	2	4	8
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	60	0	129