Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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HYM309 | PASSENGER SERVICES | 5 | 3 | 3 | 5 |
GENERAL INFORMATION |
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Language of Instruction : | Turkish |
Level of the Course Unit : | BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : | Elective |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Assoc.Prof. SARP BAĞCAN |
Instructor(s) of the Course Unit | |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
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Objectives of the Course Unit: | This course aims to understand all the procedures to be done for the passengers at the airport. |
Contents of the Course Unit: | Contents of the course include the subjects such as all procedures, terms and behaviours related to passenger services. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
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Identify the terms related to passenger services. |
Explain the content and functions of documents used in passenger services. |
Identify the third party organisations and service relations at the airport at basic level. |
Summarize passenger entrance and exit procedures to the airport and the plane; and problem solving, information giving, orientation techniques. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
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Week | Preparatory | Topics(Subjects) | Method |
1 | Internet search on the subject | Passenger services concept | Visual Aided Lecture |
1 | Internet search on the subject | Passenger services concept | Visual Aided Lecture |
2 | Internet search on the subject | Travel documents used in the aviation sector | Visual Aided Lecture |
2 | Internet search on the subject | Travel documents used in the aviation sector | Visual Aided Lecture |
3 | Internet search on the subject | Travel documents used in the aviation sector | Visual Aided Lecture |
3 | Internet search on the subject | Travel documents used in the aviation sector | Visual Aided Lecture |
4 | Internet search on the subject | Contents and functions of documents used in Passenger services | Visual Aided Lecture |
4 | Internet search on the subject | Contents and functions of documents used in Passenger services | Visual Aided Lecture |
5 | Internet search on the subject | Accepting the Baggage and Baggage Tag | Visual Aided Lecture |
5 | Internet search on the subject | Accepting the Baggage and Baggage Tag | Visual Aided Lecture |
6 | Internet search on the subject | Check-in | Visual Aided Lecture |
6 | Internet search on the subject | Check-in | Visual Aided Lecture |
7 | Internet search on the subject | Flight Analysis | Visual Aided Lecture |
7 | Internet search on the subject | Flight Analysis | Visual Aided Lecture |
8 | - | MID-TERM EXAM | - |
8 | - | MID-TERM EXAM | - |
9 | Internet search on the subject | Communications | Visual Aided Lecture |
9 | Internet search on the subject | Communications | Visual Aided Lecture |
10 | Internet search on the subject | Passengers of special services | Visual Aided Lecture |
10 | Internet search on the subject | Passengers of special services | Visual Aided Lecture |
11 | Internet search on the subject | Passengers of special services | Visual Aided Lecture |
11 | Internet search on the subject | Passengers of special services | Visual Aided Lecture |
12 | Internet search on the subject | Flight problems | Visual Aided Lecture |
12 | Internet search on the subject | Flight problems | Visual Aided Lecture |
13 | Internet search on the subject | Services for arriving and departing passengers | Visual Aided Lecture |
13 | Internet search on the subject | Services for arriving and departing passengers | Visual Aided Lecture |
14 | Internet search on the subject | Passenger services message traffic | Visual Aided Lecture |
14 | Internet search on the subject | Passenger services message traffic | Visual Aided Lecture |
15 | Internet search on the subject | Lost property issues | Visual Aided Lecture |
15 | Internet search on the subject | Lost property issues | Visual Aided Lecture |
16 | - | FINAL EXAM | - |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
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Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein) |
Yolcu Hizmetleri( Sivil Havacilik Genel Mudurlugu) http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/yayinlar/yolcu_hizmetleri_06.02.2014.pdf |
Mahan Air Ground Operations Manual (Sara Mojavezi) |
www.turkishairlines.com |
ASSESSMENT |
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Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
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0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
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Theoretical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Describe basic communication theories with the knowledge gained in public relations and publicity.
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2 |
List the main features of communication in items.
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3 |
Interpret the basic characteristics of communication and create a creative solution to ensure reconciliation in an existing communication problem.
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KNOWLEDGE |
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Factual |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Use the basic information in the field of Public Relations and Publicity in interdisciplinary studies.
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2 |
Evaluate the knowledge related to social and natural sciences and produce projects in professional life.
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3 |
Tell the basic concepts of public relations and advertising in detail.
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SKILLS |
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Cognitive |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Analyze and evaluate social events at national and international level in the light of current debates.
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2 |
Use the leadership, communication and presentation skills in occupational events.
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SKILLS |
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Practical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Follow the innovations in the field of communication and important written and oral communication tools related to the field.
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2 |
Write press releases for the purpose of introducing the institution he/she works at or owns.
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3 |
Create communication programs within the public relations and advertising campaign.
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OCCUPATIONAL |
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Autonomy & Responsibility |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Use published domestic and foreign data sources related to public relations and advertising in the field of communication and communication area in his / her own works such as articles and projects.
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OCCUPATIONAL |
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Learning to Learn |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Evaluate the planning processes of past communication programs, public relations and advertising practices.
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OCCUPATIONAL |
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Communication & Social |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Use communication techniques in the right place, environment and time.
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OCCUPATIONAL |
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Occupational and/or Vocational |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Plan communication programs in the awareness of ethical values in the professional work.
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WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
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Workload for Learning & Teaching Activities |
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Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 14 | 3 | 42 |
Preliminary & Further Study | 13 | 3 | 39 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 13 | 1 | 13 |
Assignment (Homework) | 0 | 0 | 0 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 13 | 1 | 13 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 3 | 4 | 12 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 2 | 4 | 8 |
Short Exam | 0 | 0 | 0 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 60 | 0 | 129 |
Total Workload of the Course Unit | 129 | ||
Workload (h) / 25.5 | 5,1 | ||
ECTS Credits allocated for the Course Unit | 5,0 |