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PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
HYM309 PASSENGER SERVICES 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit -
Coordinator of the Course Unit Assist.Prof. NİSA GÜLENER YILDIRIM
Instructor(s) of the Course Unit
Course Prerequisite No

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: This course aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit: Contents of the course include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Summarize passenger entrance and exit procedures to the airport and the plane; and problem solving, information giving, orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Internet search on the subject Passenger services concept Visual Aided Lecture
1 Internet search on the subject Passenger services concept Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
8 - MID-TERM EXAM -
8 - MID-TERM EXAM -
9 Internet search on the subject Communications Visual Aided Lecture
9 Internet search on the subject Communications Visual Aided Lecture
10 Internet search on the subject Passengers of special services Visual Aided Lecture
10 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services Visual Aided Lecture
12 Internet search on the subject Flight problems Visual Aided Lecture
12 Internet search on the subject Flight problems Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
16 - FINAL EXAM -
16 - FINAL EXAM -
17 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)
Yolcu Hizmetleri( Sivil Havacilik Genel Mudurlugu) http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/yayinlar/yolcu_hizmetleri_06.02.2014.pdf
Mahan Air Ground Operations Manual (Sara Mojavezi)
www.turkishairlines.com

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Define the basic concepts of economics, administrative and human sciences.
2
Summarize the basic communication theories with information about the field of Radio Television and Cinema.
3
Communicate and explain the current information about communication with communication theories.

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Relate the knowledge and facts in the field of communication with other areas of social sciences such as law, philosophy, economics, politics, and sociology.
2
Explain the structure and operation of the radio, television and cinema industries and use this information in their professional life.

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Using the data sources published in his / her field effectively, he /she conduct research and use the results in his / her studies.
2
Analyze the international media structures and choose the media structure that is appropriate for his/her community.

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Analyze and evaluate social events at national and international level through media practices.

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Apply his / her knowledge about media management and organization in his / her professional life.
2
Propose individual or team solutions for any problems in professional applications and production.

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Follow the developments in the field of communication, the studies related to the field and the mass media tools, and critically discuss the acquired knowledge.
2
Critically interpret the economic, political and sociological dimensions of the media.
3
Recognize universal norms of law and evaluate existing structures in the field of communication in the context of communication law and communication ethics and apply these gains throughout life.

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Conduct literature research in a foreign language related to his/her field.
2
Prepare presentations for the film festival in Turkey and abroad, media organizations and communication symposia by using the communication skills.

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Defend scientific, social and ethical values in his / her field studies.
2
Create film history, script, fiction, audio and video techniques knowledge and designs short or feature film stages.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 13 3 39
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 13 1 13
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 13 1 13
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 3 4 12
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 2 4 8
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 60 0 129
Total Workload of the Course Unit 129
Workload (h) / 25.5 5,1
ECTS Credits allocated for the Course Unit 5,0