Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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SKY320 | QUALITY MANAGEMENT SYSTEMS | 5 | 3 | 3 | 5 |
GENERAL INFORMATION |
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Language of Instruction : | Turkish |
Level of the Course Unit : | BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : | Elective |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Assist.Prof. NİSA GÜLENER YILDIRIM |
Instructor(s) of the Course Unit | |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
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Objectives of the Course Unit: | This course aims to introduce the quality management system with the understanding of continuous development and improvement in the public administration and to gain the ability to organize the scope and recognition of the approaches, methods and practices necessary for gaining of this understanding to the application. |
Contents of the Course Unit: | Contents of the course include concept and development of quality, global competition and new management paradigms, the objectives and principles of quality management systems, Total quality management philosophy and principles, Differences between total quality management and classical management, Total quality management practices, process management, Total organizations quality management models in public organizations and total quality management practices in Turkey and in the world. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
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Explain definition and concepts on quality management. |
Interpret and differentiate relations between quality processes. |
Compare total quality management with classical administration understanding. |
Analyze the effects of quality management systems process on public administration since its birth. |
Evaluate total quality management system with the understanding of continuous development and improvement in public administration field. |
Discuss total quality management practices in the world and Turkey. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
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Week | Preparatory | Topics(Subjects) | Method |
1 | - | Introduction to the Course and the Syllabus | Lecture & Question and Answer & Discussion |
2 | Reading | Quality Concept, Development of Quality Concept | Lecture & Question and Answer & Discussion |
3 | Reading | Global Competition and New Management Paradigms | Lecture & Question and Answer & Discussion |
4 | Reading | Total Quality Management Philosophy and Principles | Lecture & Question and Answer & Discussion |
5 | Reading | Total Quality Management Philosophy and Principles and Rise and Instruments of Total Quality Management | Lecture & Question and Answer & Discussion |
6 | Reading | Differences Between Total Quality Management and Classical Management | Lecture & Question and Answer & Discussion |
7 | Reading | Total Quality Management Practices and Elements | Lecture & Question and Answer & Discussion |
8 | - | MID-TERM EXAM | - |
9 | Reading | Process Management | Lecture & Question and Answer & Discussion |
10 | Reading | Total Quality Management in Public Organizations | Lecture & Question and Answer & Discussion |
11 | Reading | Rise of Total Quality Management Practices in Turkey and the World | Lecture & Question and Answer & Discussion |
12 | Reading | Discussions on Current Quality Management Systems | Lecture & Question and Answer & Discussion |
13 | Reading | Quality Management Systems and Deficiencies of Total Quality Management Systems -I | Lecture & Question and Answer & Discussion & Research & Group Work |
14 | Reading | Quality Management Systems and Deficiencies of Total Quality Management Systems -II | Lecture & Question and Answer & Discussion & Research & Group Work |
15 | Reading | General Evaluation | Lecture & Question and Answer & Discussion & Research & Group Work |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
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Efil I. (2010). Toplam Kalite Yonetimi. Ankara: Dora Publication. |
Kucuk, O. (2016). Toplam Kalite Yonetimi - Sinirsiz Iyilesme EFQM Mukemmellik Modeli. Ankara: Seckin Publication. |
Pyzdek, T. and Keller, P. (2013). The Handbook for Quality Management. Mc GrawHill. |
Perkircioglu. N.,(1999). Kalite Yonetiminde ISO 9000 Uygulamalari. MPM Publication No: 620. |
ASSESSMENT |
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Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
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0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
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Theoretical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Define the basic concepts of economics, administrative and human sciences.
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2 |
Summarize the basic communication theories with information about the field of Radio Television and Cinema.
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3 |
Communicate and explain the current information about communication with communication theories.
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KNOWLEDGE |
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Factual |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Relate the knowledge and facts in the field of communication with other areas of social sciences such as law, philosophy, economics, politics, and sociology.
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2 |
Explain the structure and operation of the radio, television and cinema industries and use this information in their professional life.
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SKILLS |
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Cognitive |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Using the data sources published in his / her field effectively, he /she conduct research and use the results in his / her studies.
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2 |
Analyze the international media structures and choose the media structure that is appropriate for his/her community.
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SKILLS |
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Practical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Analyze and evaluate social events at national and international level through media practices.
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OCCUPATIONAL |
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Autonomy & Responsibility |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Apply his / her knowledge about media management and organization in his / her professional life.
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2 |
Propose individual or team solutions for any problems in professional applications and production.
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OCCUPATIONAL |
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Learning to Learn |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Follow the developments in the field of communication, the studies related to the field and the mass media tools, and critically discuss the acquired knowledge.
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2 |
Critically interpret the economic, political and sociological dimensions of the media.
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3 |
Recognize universal norms of law and evaluate existing structures in the field of communication in the context of communication law and communication ethics and apply these gains throughout life.
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OCCUPATIONAL |
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Communication & Social |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Conduct literature research in a foreign language related to his/her field.
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2 |
Prepare presentations for the film festival in Turkey and abroad, media organizations and communication symposia by using the communication skills.
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OCCUPATIONAL |
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Occupational and/or Vocational |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Defend scientific, social and ethical values in his / her field studies.
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2 |
Create film history, script, fiction, audio and video techniques knowledge and designs short or feature film stages.
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WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
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Workload for Learning & Teaching Activities |
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Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 14 | 3 | 42 |
Preliminary & Further Study | 13 | 2 | 26 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 14 | 2 | 28 |
Assignment (Homework) | 0 | 0 | 0 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 0 | 0 | 0 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 4 | 5 | 20 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 2 | 5 | 10 |
Short Exam | 0 | 0 | 0 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 49 | 0 | 128 |
Total Workload of the Course Unit | 128 | ||
Workload (h) / 25.5 | 5 | ||
ECTS Credits allocated for the Course Unit | 5,0 |