CREW RESOURCE MANAGEMENT AND BASIC COMMUNICATION SKILLS PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SKE235	CREW RESOURCE MANAGEMENT AND BASIC COMMUNICATION SKILLS	3	2	2	3

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer TAHİR GÜRDİL
Instructor(s) of the Course Unit	Lecturer CAVİDAN TUĞÇE KELEŞ
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	In order to reduce and minimize human error in aircraft accidents and crimes, the partnership aims to have knowledge about flight safety issues and, in parallel, to develop skills related to flight safety, adhering to the safety and culture of the partnership.
Contents of the Course Unit:	General principles in CRM, human performance and limits, human factors in aviation, physiological aspects of human error, CRM in terms of cabin crew, personality behavior and attitude, coping with stress and stress, time management, fatigue and distraction, situational awareness, safety chain, chain of mistakes, decision making and vigilance, sterile cockpit, complacency, leadership, professionalism, communication,

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Learns the purpose and general principles of CRM.
Understands human performance and limits.
Understands the importance of human factors in aviation.
Defines the physiological and psychological aspects of human error.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Chapter Reading	The purpose of CRM, introduction of the course, introduction	presentation, lecture, question-answer
2	Chapter Reading	General principles of CRm	presentation, lecture, question-answer
3	Chapter Reading	Human performance and limits	presentation, lecture, question-answer
4	Chapter Reading	Havacılıktan insan Faktörü	presentation, lecture, question-answer
5	Chapter Reading	Physiological and psychological aspects of human error	presentation, lecture, question-answer
6	Chapter Reading	CRM for cabin crews	presentation, lecture, question-answer
7	Chapter Reading	Personality, behavior and attitude	presentation, lecture, question-answer
8	-	MID-TERM EXAM	-
9	Chapter Reading	Stress Management	presentation, lecture, question-answer
10	Chapter Reading	Time management	presentation, lecture, question-answer
11	Chapter Reading	Safety chain and chain of Errors	presentation, lecture, question-answer
12	Chapter Reading	Decision making and vigilance	presentation, lecture, question-answer
13	Chapter Reading	Sterile Cockpit,Lethargy	presentation, lecture, question-answer
14	Chapter Reading	Leadership and professionalism communication	presentation, lecture, question-answer
15	Chapter Reading	An overview	presentation, lecture, question-answer
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
HUMAN FACTOR IN AVIATION AVIATIONLEARNING.NET

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to teamwork						5
2	Identify vocational problems and resolve them effectively					4
3	Comprehend, appreciate and comply with cultural and social responsibilities				3
4	Develop an awareness for life long learning					4

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Comply with occupational ethics and sense of responsibility					4
2	Utilize the theoretical information they have acquired in applications and practices						5

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to have knowledge about sectoral issues.					4
2	Manage a process effectively to meet the demands.					4
3	Within the framework of regulations and procedures for implementation and to find solutions for problems.				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Civil aviation field statistical research skills and the ability to think about, has the ability to foresee the consequences of strategic decisions and develop skills.						5
2	Encountered in practice or as a team member to take responsibility for unforeseen problems						5

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Change and innovation are welcome.						5

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Critically evaluates the acquired knowledge and skills.					4

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Basic and is dominated by professional English, has the necessary qualifications to use the operating system in an active way for the profession.						5
2	Developments, will be able to follow trends and forecasts. Follow the latest developments related to the field and profession.					4

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	It has the ability to reflect on the ethical and professional responsibilities.					4
2	To analyze information about the area and has the skills to interpret and evaluate.				3

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	14	1	14
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	14	2	28
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	0	0	0
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	0	0	0
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	44	0	72