GENERAL INFLIGHT CATERING SERVICE PROCEDURES PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SKE132	GENERAL INFLIGHT CATERING SERVICE PROCEDURES	2	4	3	4

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer TAHİR GÜRDİL
Instructor(s) of the Course Unit	Assist.Prof. AYLİN ATASOY
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The sum of the services provided to passengers during the flight. In addition to developing techniques and modernization, catering planning is a comprehensive and detailed activity based on today's conditions. It is aimed that the food tray in front of the passenger learn many stages until the passenger arrives in front of passengers.
Contents of the Course Unit:	This lesson includes Catering History, Importance of Catering Services, Effects of Catering Services on Passengers, In-flight Drinks, Importance of Catering on Flight, Major Factors in Catering Planning, Food Service by Plane Types, Galley Definition, Galley Preparations, Galley Types, Galley Equipments and Control, Standard Food Service Types, Service Types by Passenger Quality, Economy Class Service and Business Class Service, Food heating procedures, Drinks served on board.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Learn information about catering
Define catering services
comprehend the elements that need to be considered in the catering.
apply catering methods in aircraft.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Hıstory And Importance Of Caterıng	-
1	Chapter Reading	Hıstory And Importance Of Caterıng,The Effects of Catering on Passengers	Presentatition,expression,answer the question
2	-	The Effects of Catering on Passengers	-
2	Chapter Reading	Communication with Passengers According to Passenger Psychology	Presentatition,expression,answer the question
3	-	In-flight refreshments	-
3	Chapter Reading	In-flight refreshments	Presentatition,expression,answer the question
4	-	importance of in flight services	-
4	Chapter Reading	Importance of in flight services	Presentatition,expression,answer the question
5	-	Main Factors in Catering Planning	-
5	Chapter Reading	Main Factors in Catering Planning	Presentatition,expression,answer the question
6	-	catering due to the aircrat types	-
6	Chapter Reading	Catering due to the aircrat types	Presentatition,expression,answer the question
7	-	Catering according to the flight time	-
7	Chapter Reading	Catering according to the flight time	Presentatition,expression,answer the question
8	-	MID-TERM EXAM	-
8	-	MID-TERM EXAM	-
9	-	Galley,Galley Preparations	-
9	Chapter Reading	Galley,Galley Preparations	Presentatition,expression,answer the question
10	-	Galley Types,Fixtures items and Control in Galley	-
10	Chapter Reading	Galley Types,Fixtures items and Control in Galley	Presentatition,expression,answer the question
11	-	The materials that the catering companies install on the aircraft.	-
11	Chapter Reading	The materials that the catering companies install on the aircraft.	Presentatition,expression,answer the question
12	-	Standard Food Service Types,Types of Service According to Passenger Quality	-
12	Chapter Reading	Standard Food Service Types,Types of Service According to Passenger Quality	Presentatition,expression,answer the question
13	-	Economy Class Service and Business Class Service	-
13	Chapter Reading	Economy Class Service and Business Class Service	Presentatition,expression,answer the question
14	-	Food Heating Procedure	-
14	Chapter Reading	Food Heating Procedure	Presentatition,expression,answer the question
15	-	Drinks Served on the Aircraft	-
15	Chapter Reading	Drinks Served on the Aircraft	Presentatition,expression,answer the question
16	-	FINAL EXAM	-
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Megep, Uçakta Sevis Hizmetleri
Onur Havayolları,Cabin Crew Manual (2014)
THY, Cabin Crew Manual(2014)

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to teamwork					4
2	Identify vocational problems and resolve them effectively					4
3	Comprehend, appreciate and comply with cultural and social responsibilities						5
4	Develop an awareness for life long learning					4

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Comply with occupational ethics and sense of responsibility				3
2	Utilize the theoretical information they have acquired in applications and practices						5

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to have knowledge about sectoral issues.			2
2	Manage a process effectively to meet the demands.				3
3	Within the framework of regulations and procedures for implementation and to find solutions for problems.		1

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Civil aviation field statistical research skills and the ability to think about, has the ability to foresee the consequences of strategic decisions and develop skills.			2
2	Encountered in practice or as a team member to take responsibility for unforeseen problems					4

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Change and innovation are welcome.						5

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Critically evaluates the acquired knowledge and skills.				3

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Basic and is dominated by professional English, has the necessary qualifications to use the operating system in an active way for the profession.						5
2	Developments, will be able to follow trends and forecasts. Follow the latest developments related to the field and profession.				3

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	It has the ability to reflect on the ethical and professional responsibilities.				3
2	To analyze information about the area and has the skills to interpret and evaluate.		1

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	4	56
Preliminary & Further Study	0	0	0
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	7	4	28
Practice at a workplace	7	2	14
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	0	0	0
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	0	0	0
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	30	0	100