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QUALITY MANAGEMENT SYSTEMS COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
SKY320 QUALITY MANAGEMENT SYSTEMS 7 3 3 5

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Explain definition and concepts on quality management.
Interpret and differentiate relations between quality processes.
Compare total quality management with classical administration understanding.
Analyze the effects of quality management systems process on public administration since its birth.
Evaluate total quality management system with the understanding of continuous development and improvement in public administration field.
Discuss total quality management practices in the world and Turkey.