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INTERNATIONAL SERVICE MANAGEMENT COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
UIT317 INTERNATIONAL SERVICE MANAGEMENT 7 3 3 5

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Explain the basic concepts and properties of service. (Bloom 2)
Define the main changes in the service sector and the effects of these changes on the activities of international service providers (Bloom 1)
Interpret service marketing applications used by service providers in the process of internationalization (Bloom 2).
Evaluate the information technologies used by international service companies to increase their competitiveness. (Bloom 4)