CRISIS MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
MYP214	CRISIS MANAGEMENT	4	3	3	4

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer NAZLI YÜCEOL
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	It is the teaching of work to eliminate stressful situations that threaten the unexpected and unpredictable present situation in enterprises. The aim of the Crisis Management course is to focus on what kind of measures will be implemented in the crisis environment and what needs to be done to eliminate the current crisis.
Contents of the Course Unit:	It focused on developing strategy in a proactive and reactive context in possible crisis situations.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Recognize concepts and theories related to crises and risk issues.
He can manage a crisis and assess its impact.
Prepare a proactive crisis plan.
He can do an ethical inquiry about the field.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Preliminary	General Information about Course	Slide presentation-Oral Expression
2	Preliminary	Introduction to theoretical conceptualizations of crisis communication, crisis management, risk communication, risk management and risk perception.	Slide presentation-Oral Expression
3	Preliminary	Proactive and reactive crisis communication. Crisis typologies and stages of crisis. Stages of crisis communication.	Slide presentation-Oral Expression
4	Preliminary	Relationship between crisis and corporate reputation.	Slide presentation-Oral Expression
5	Preliminary	Target group in crisis management.	Slide presentation-Oral Expression
6	Preliminary	Crisis management and problem management. What are the differences?	Slide presentation-Oral Expression
7	Preliminary	Preparing a crisis management plan.	Slide presentation-Oral Expression
8	-	MID-TERM EXAM	-
9	Preliminary	Preparation of crisis management strategic plan.	Slide presentation-Oral Expression
10	Preliminary	Communication with the press in crisis communication.	Slide presentation-Oral Expression
11	Preliminary	New media and crisis management.	Slide presentation-Oral Expression
12	Preliminary	Communication strategies and mistakes in the crisis. The role of the media in global crises and crisis news coverage in the media.	Slide presentation-Oral Expression
13	Preliminary	Proactive crisis strategies.	Slide presentation-Oral Expression
14	Preliminary	Proactive crisis strategies.	Slide presentation-Oral Expression
15	Preliminary	Reactive Crisis strategy solution proposal	Slide presentation-Oral Expression
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
LUKASZEWSKI James E.. “Seven Dimensions of Crisis Communication Management: A Strategic Analysis and Planning Model”, Ragan’s Communication Journal, January/February, 1999.
WHO “Sixth Futures Forum on Crisis Communication”, 10-11 May 2004, Reykjavik-Iceland, 2004.
NARBAY ŞİMŞEK Mine. Crisis Communication. İstanbul: Nobel Publications, 2006.
BECK Ulrich, “Living in the World Risk Society”, Hubhouse Memorial Public Lecture at LSE, 15 February 2006.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Meaning and scope of medical secretarial profession, objectives and explains the importance of business life.						5
2	Medical Secretarial duties and responsibilities of the profession of sorts.						5

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explains and applies document management in the Medical Secretariat.	0
2	List the rules that medical/medical secretaries should follow in their relations with patients and their relatives.						5

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Lists the professional principles and ethical rules of the secretarial profession and the medical secretariat, lists the protocol rules to be followed in the secretariat.	0
2	Knows and explains medical terms and concepts related to the field of medical secretarial	0

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Knowledge related to the field is preparing a report.	0
2	Knows and applies in the field of document management.	0
3	Is knowledgeable about computer programs have effectively uses knowledge of keyboard technique.	0
4	Filing and archiving has the knowledge, effectively makes dosyl and archiving.	0

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Individual works in health care institutions.						5
2	In health care institutions take responsibility and fulfills.						5

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Knows the types of health information systems.	0
2	Work on the subject to learn the concepts and uses open.						5

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical Documentation and Secretarial encountered in applications related to the field teams to solve complex and unpredictable problems in the process taking place and act in accordance with quality management.						5
2	Takes place in the team, take part in group work and responsibility are needed.						5

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medicine as a medical concepts related to the secretarial profession knows and uses.						5
2	Health institutions in the process of filing archiving and document management fulfills.	0

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	3	42
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	1	5	5
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	3	3
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	3	3
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	33	0	97