QUALITY MANAGEMENT SYSTEMS PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SKY320	QUALITY MANAGEMENT SYSTEMS	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Prof. NEZİHA MUSAOĞLU
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	This course aims to introduce the quality management system with the understanding of continuous development and improvement in the public administration and to gain the ability to organize the scope and recognition of the approaches, methods and practices necessary for gaining of this understanding to the application.
Contents of the Course Unit:	Contents of the course include concept and development of quality, global competition and new management paradigms, the objectives and principles of quality management systems, Total quality management philosophy and principles, Differences between total quality management and classical management, Total quality management practices, process management, Total organizations quality management models in public organizations and total quality management practices in Turkey and in the world.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Explain definition and concepts on quality management.
Interpret and differentiate relations between quality processes.
Compare total quality management with classical administration understanding.
Analyze the effects of quality management systems process on public administration since its birth.
Evaluate total quality management system with the understanding of continuous development and improvement in public administration field.
Discuss total quality management practices in the world and Turkey.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Introduction to the Course and the Syllabus	Lecture & Question and Answer & Discussion
2	Reading	Quality Concept, Development of Quality Concept	Lecture & Question and Answer & Discussion
3	Reading	Global Competition and New Management Paradigms	Lecture & Question and Answer & Discussion
4	Reading	Total Quality Management Philosophy and Principles	Lecture & Question and Answer & Discussion
5	Reading	Total Quality Management Philosophy and Principles and Rise and Instruments of Total Quality Management	Lecture & Question and Answer & Discussion
6	Reading	Differences Between Total Quality Management and Classical Management	Lecture & Question and Answer & Discussion
7	Reading	Total Quality Management Practices and Elements	Lecture & Question and Answer & Discussion
8	-	MID-TERM EXAM	-
9	Reading	Process Management	Lecture & Question and Answer & Discussion
10	Reading	Total Quality Management in Public Organizations	Lecture & Question and Answer & Discussion
11	Reading	Rise of Total Quality Management Practices in Turkey and the World	Lecture & Question and Answer & Discussion
12	Reading	Discussions on Current Quality Management Systems	Lecture & Question and Answer & Discussion
13	Reading	Quality Management Systems and Deficiencies of Total Quality Management Systems -I	Lecture & Question and Answer & Discussion & Research & Group Work
14	Reading	Quality Management Systems and Deficiencies of Total Quality Management Systems -II	Lecture & Question and Answer & Discussion & Research & Group Work
15	Reading	General Evaluation	Lecture & Question and Answer & Discussion & Research & Group Work
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Efil I. (2010). Toplam Kalite Yonetimi. Ankara: Dora Publication.
Kucuk, O. (2016). Toplam Kalite Yonetimi - Sinirsiz Iyilesme EFQM Mukemmellik Modeli. Ankara: Seckin Publication.
Pyzdek, T. and Keller, P. (2013). The Handbook for Quality Management. Mc GrawHill.
Perkircioglu. N.,(1999). Kalite Yonetiminde ISO 9000 Uygulamalari. MPM Publication No: 620.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Define the basic theoretical, political, economic and administrative theories used in the field of Political Science and International Relations.
2	Explain the political history, political ideas, intellectual accumulation of understanding international relations and the way that the history of diplomacy has passed from past to present.
3	List the norms of universal law and human rights, the principles of the modern legal system, the names of modern bureaucratic and administrative structures.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain the Turkish state tradition, the influence of Islam, the accumulation of political thought and its historical background, and compare this accumulation with the current approaches.
2	Evaluate the chronological development of relations between political and diplomatic developments and political / diplomatic facts / events / ideas / actors from past to present.
3	Analyze the structure and functioning of actors, organizations and organizations that determine international relations.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	In the light of current theoretical debates, apply relevant concepts to current political and international developments.
2	Evaluate the Turkish political tradition, developments with the Turkic community.
3	Use information on the field when comparing the administrative structures of different countries and their diplomatic traditions.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Formulate the current political developments, developments and arrangements in international relations in the historical and theoretical accumulation.
2	Analyze the functioning of modern political regimes in the light of political and public bureaucratic structures, regulations and developments.
3	Examine and analyze current political developments in the Balkans, the Middle East, Central Asia, North Africa and the Caucasus in terms of both Turkish political history and international relations discipline.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	To conduct a field-specific study individually and to complete it with discipline and responsibility.
2	To assume duties and responsibilities in a team work as leader or team member and to fulfil them flawlessly.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Follow the political and administrative developments in the international political system and the bureaucratic organizations operating in this system.
2	Examine the international problems and conflicts, and the problems in the field of administration and politics in detail.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Follow the current developments in the field of Political Science and International Relations and collaborate with leading names in the field.
2	Examine and analyze academic resources and the written and oral studies on the political developments in the region and the world, especially in the Middle East.
3	Debate in the field of political science and public administration with different target groups in multicultural environments.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	With the current historical and theoretical knowledge of the field, suggest sustainable, organizational and administrative arrangements aimed at meeting specific goals and solving certain problems.
2	Using the theoretical, economic, political and managerial knowledge, and produce reports on current developments, conflicts and agreements in geography related to world politics and especially in the Middle East.
3	Construct arguments on the current developments in Turkish politics in the light of the laws, regulations, and the important changes in the constitution and administrative law that determine Turkish political life and foreign relations.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	14	2	28
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	4	5	20
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	2	5	10
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	49	0	128