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PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
HYM309 PASSENGER SERVICES 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit Face to face
Coordinator of the Course Unit Assoc.Prof.Dr. ŞÜKRAN GÜZİN ILICAK AYDINALP
Instructor(s) of the Course Unit Assist.Prof.Dr. ABDULLAH TÜRK

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: This course aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit: Contents of the course include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Summarize passenger entrance and exit procedures to the airport and the plane; and problem solving, information giving, orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Internet search on the subject Passenger services concept Visual Aided Lecture
1 Internet search on the subject Passenger services concept Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
8 - MID-TERM EXAM -
8 - MID-TERM EXAM -
9 Internet search on the subject Communications Visual Aided Lecture
9 Internet search on the subject Communications Visual Aided Lecture
10 Internet search on the subject Passengers of special services Visual Aided Lecture
10 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services Visual Aided Lecture
12 Internet search on the subject Flight problems Visual Aided Lecture
12 Internet search on the subject Flight problems Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
16 - FINAL EXAM -
16 - FINAL EXAM -
17 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)
Yolcu Hizmetleri( Sivil Havacilik Genel Mudurlugu) http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/yayinlar/yolcu_hizmetleri_06.02.2014.pdf

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Describe basic communication theories with the knowledge gained in public relations and publicity.
2
List the main features of communication in items.
3
Interpret the basic characteristics of communication and create a creative solution to ensure reconciliation in an existing communication problem.

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use the basic information in the field of Public Relations and Publicity in interdisciplinary studies.
2
Evaluate the knowledge related to social and natural sciences and produce projects in professional life.
3
Tell the basic concepts of public relations and advertising in detail.

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Analyze and evaluate social events at national and international level in the light of current debates.
2
Use the leadership, communication and presentation skills in occupational events.

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Follow the innovations in the field of communication and important written and oral communication tools related to the field.
2
Write press releases for the purpose of introducing the institution he/she works at or owns.
3
Create communication programs within the public relations and advertising campaign.

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use published domestic and foreign data sources related to public relations and advertising in the field of communication and communication area in his / her own works such as articles and projects.

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Evaluate the planning processes of past communication programs, public relations and advertising practices.

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use communication techniques in the right place, environment and time.

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Plan communication programs in the awareness of ethical values in the professional work.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 14 3 42
Land Surveying 0 0 0
Group Work 1 2 2
Laboratory 0 0 0
Reading 2 2 4
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 2 3 6
Web Based Learning 0 0 0
Implementation/Application/Practice 2 3 6
Practice at a workplace 2 3 6
Occupational Activity 2 3 6
Social Activity 2 3 6
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 0 0 0
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 0 0 0
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 43 0 122
Total Workload of the Course Unit 122
Workload (h) / 25.5 4,8
ECTS Credits allocated for the Course Unit 5,0