Code |
Name of the Course Unit |
Semester |
In-Class Hours (T+P) |
Credit |
ECTS Credit |
HYM410 |
TICKETING AND RESERVATION |
5 |
3 |
3 |
5 |
GENERAL INFORMATION |
Language of Instruction : |
Turkish |
Level of the Course Unit : |
BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : |
Elective |
Mode of Delivery of the Course Unit |
- |
Coordinator of the Course Unit |
Assoc.Prof. SARP BAĞCAN |
Instructor(s) of the Course Unit |
|
Course Prerequisite |
No |
OBJECTIVES AND CONTENTS |
Objectives of the Course Unit: |
The aim of this course is to teach the Galileo system which is the international reservation system used in travel agencies. |
Contents of the Course Unit: |
Airline booking entries, PNR creation, obligatory entries, non-obligatory entries, special request entries, changes to PNR, divide, queue, e-mail entries, automatic pricing, ticket rules. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
Lists the country, city, airport and airline codes via the central reservation system. |
Lists international flight tariff information via central reservation system. |
Make reservation through central reservation system. |
Enter the special demands of customer to the system through the central reservation system. |
Book a reservation through the central reservation system. |
Do ticketing through the central reservation system. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
Week |
Preparatory |
Topics(Subjects) |
Method |
1 |
Literature review, examination presentation visuals |
General information about central reservation and automation systems |
Expression, question & answer, discussion Method |
2 |
Literature review, examination presentation visuals |
Slot concept in aviation |
Expression, question & answer, discussion Method |
3 |
Preparing presentations |
Find and solve codes used in aviation (Decoding-Encoding) |
Applied study |
4 |
Preparing presentations |
Display of flight tariffs |
Applied study |
5 |
Preparing presentations |
Creating a reservation, obligatory and non-obligatory entries |
Applied study |
6 |
Preparing presentations |
Special demand entries (OSI-SSR) |
Applied study |
7 |
Preparing presentations |
Display built-in reservation, insertion segment, subtraction, status change |
Applied study |
8 |
- |
MID-TERM EXAM |
- |
9 |
Preparing presentations |
Making changes on the booking |
Applied study |
10 |
Preparing presentations |
Looking at ticket rules |
Applied study |
11 |
Preparing presentations |
Divide, queue and e-mail operations |
Applied study |
12 |
Preparing presentations |
Fee loading, fee rules |
Applied study |
13 |
Preparing presentations |
Emending the ticket |
Applied study |
14 |
Preparing presentations |
Applied sample solutions |
Applied study |
15 |
Preparing presentations |
Applied sample solutions |
Applied study |
16 |
- |
FINAL EXAM |
- |
17 |
- |
FINAL EXAM |
- |
SOURCE MATERIALS & RECOMMENDED READING |
Sharma, J. K. (2009). Flight Reservation and Airline Ticketing. Kanishka Publishers, Distributors. |
Shon, Z. Y., Chen, F. Y., & Chang, Y. H. (2003). Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management, 9(5), 325-331. |
Gautam, P. (2015). Online Airline Ticketing System. |
Brunger, W. G. (2010). The impact of the Internet on airline fares: The ‘Internet Price Effect’. Journal of revenue and pricing management, 9(1), 66-93. |
ASSESSMENT |
Assessment & Grading of In-Term Activities |
Number of Activities |
Degree of Contribution (%) |
Description |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES
KNOWLEDGE |
Theoretical |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Describe basic communication theories with the knowledge gained in public relations and publicity.
|
|
|
|
|
|
|
2 |
List the main features of communication in items.
|
|
|
|
|
|
|
3 |
Interpret the basic characteristics of communication and create a creative solution to ensure reconciliation in an existing communication problem.
|
|
|
|
|
|
|
KNOWLEDGE |
Factual |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Use the basic information in the field of Public Relations and Publicity in interdisciplinary studies.
|
|
|
|
|
|
|
2 |
Evaluate the knowledge related to social and natural sciences and produce projects in professional life.
|
|
|
|
|
|
|
3 |
Tell the basic concepts of public relations and advertising in detail.
|
|
|
|
|
|
|
SKILLS |
Cognitive |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Analyze and evaluate social events at national and international level in the light of current debates.
|
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|
|
|
|
|
2 |
Use the leadership, communication and presentation skills in occupational events.
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|
|
|
|
|
|
SKILLS |
Practical |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Follow the innovations in the field of communication and important written and oral communication tools related to the field.
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|
|
|
|
|
|
2 |
Write press releases for the purpose of introducing the institution he/she works at or owns.
|
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|
|
|
|
|
3 |
Create communication programs within the public relations and advertising campaign.
|
|
|
|
|
|
|
OCCUPATIONAL |
Autonomy & Responsibility |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Use published domestic and foreign data sources related to public relations and advertising in the field of communication and communication area in his / her own works such as articles and projects.
|
|
|
|
|
|
|
OCCUPATIONAL |
Learning to Learn |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Evaluate the planning processes of past communication programs, public relations and advertising practices.
|
|
|
|
|
|
|
OCCUPATIONAL |
Communication & Social |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Use communication techniques in the right place, environment and time.
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|
|
|
|
|
|
OCCUPATIONAL |
Occupational and/or Vocational |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Plan communication programs in the awareness of ethical values in the professional work.
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|
|
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|
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WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
Workload for Learning & Teaching Activities |
Type of the Learning Activites |
Learning Activities (# of week) |
Duration (hours, h) |
Workload (h) |
Lecture & In-Class Activities |
14 |
3 |
42 |
Preliminary & Further Study |
14 |
2 |
28 |
Land Surveying |
0 |
0 |
0 |
Group Work |
0 |
0 |
0 |
Laboratory |
0 |
0 |
0 |
Reading |
0 |
0 |
0 |
Assignment (Homework) |
0 |
0 |
0 |
Project Work |
0 |
0 |
0 |
Seminar |
0 |
0 |
0 |
Internship |
0 |
0 |
0 |
Technical Visit |
0 |
0 |
0 |
Web Based Learning |
0 |
0 |
0 |
Implementation/Application/Practice |
7 |
1 |
7 |
Practice at a workplace |
0 |
0 |
0 |
Occupational Activity |
0 |
0 |
0 |
Social Activity |
0 |
0 |
0 |
Thesis Work |
0 |
0 |
0 |
Field Study |
0 |
0 |
0 |
Report Writing |
0 |
0 |
0 |
Final Exam |
1 |
1 |
1 |
Preparation for the Final Exam |
5 |
5 |
25 |
Mid-Term Exam |
1 |
1 |
1 |
Preparation for the Mid-Term Exam |
5 |
5 |
25 |
Short Exam |
0 |
0 |
0 |
Preparation for the Short Exam |
0 |
0 |
0 |
TOTAL |
47 |
0 |
129 |
|
Total Workload of the Course Unit |
129 |
|
|
Workload (h) / 25.5 |
5,1 |
|
|
ECTS Credits allocated for the Course Unit |
5,0 |
|