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QUALITY MANAGEMENT SYSTEMS PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
SKY320 QUALITY MANAGEMENT SYSTEMS 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit Face to face
Coordinator of the Course Unit Assoc.Prof.Dr. ŞÜKRAN GÜZİN ILICAK AYDINALP
Instructor(s) of the Course Unit

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: This course aims to introduce the quality management system with the understanding of continuous development and improvement in the public administration and to gain the ability to organize the scope and recognition of the approaches, methods and practices necessary for gaining of this understanding to the application.
Contents of the Course Unit: Contents of the course include concept and development of quality, global competition and new management paradigms, the objectives and principles of quality management systems, Total quality management philosophy and principles, Differences between total quality management and classical management, Total quality management practices, process management, Total organizations quality management models in public organizations and total quality management practices in Turkey and in the world.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Explain definition and concepts on quality management.
Interpret and differentiate relations between quality processes.
Compare total quality management with classical administration understanding.
Analyze the effects of quality management systems process on public administration since its birth.
Evaluate total quality management system with the understanding of continuous development and improvement in public administration field.
Discuss total quality management practices in the world and Turkey.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 - Introduction to the Course and the Syllabus Lecture & Question and Answer & Discussion
2 Reading Quality Concept, Development of Quality Concept Lecture & Question and Answer & Discussion
3 Reading Global Competition and New Management Paradigms Lecture & Question and Answer & Discussion
4 Reading Total Quality Management Philosophy and Principles Lecture & Question and Answer & Discussion
5 Reading Total Quality Management Philosophy and Principles and Rise and Instruments of Total Quality Management Lecture & Question and Answer & Discussion
6 Reading Differences Between Total Quality Management and Classical Management Lecture & Question and Answer & Discussion
7 Reading Total Quality Management Practices and Elements Lecture & Question and Answer & Discussion
8 - MID-TERM EXAM -
9 Reading Process Management Lecture & Question and Answer & Discussion
10 Reading Total Quality Management in Public Organizations Lecture & Question and Answer & Discussion
11 Reading Rise of Total Quality Management Practices in Turkey and the World Lecture & Question and Answer & Discussion
12 Reading Discussions on Current Quality Management Systems Lecture & Question and Answer & Discussion
13 Reading Quality Management Systems and Deficiencies of Total Quality Management Systems -I Lecture & Question and Answer & Discussion & Research & Group Work
14 Reading Quality Management Systems and Deficiencies of Total Quality Management Systems -II Lecture & Question and Answer & Discussion & Research & Group Work
15 Reading General Evaluation Lecture & Question and Answer & Discussion & Research & Group Work
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Efil I. (2010). Toplam Kalite Yonetimi. Ankara: Dora Publication.
Kucuk, O. (2016). Toplam Kalite Yonetimi - Sinirsiz Iyilesme EFQM Mukemmellik Modeli. Ankara: Seckin Publication.
Pyzdek, T. and Keller, P. (2013). The Handbook for Quality Management. Mc GrawHill.
Perkircioglu. N.,(1999). Kalite Yonetiminde ISO 9000 Uygulamalari. MPM Publication No: 620.

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Describe basic communication theories with the knowledge gained in public relations and publicity.
2
List the main features of communication in items.
3
Interpret the basic characteristics of communication and create a creative solution to ensure reconciliation in an existing communication problem.

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use the basic information in the field of Public Relations and Publicity in interdisciplinary studies.
2
Evaluate the knowledge related to social and natural sciences and produce projects in professional life.
3
Tell the basic concepts of public relations and advertising in detail.

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Analyze and evaluate social events at national and international level in the light of current debates.
2
Use the leadership, communication and presentation skills in occupational events.

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Follow the innovations in the field of communication and important written and oral communication tools related to the field.
2
Write press releases for the purpose of introducing the institution he/she works at or owns.
3
Create communication programs within the public relations and advertising campaign.

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use published domestic and foreign data sources related to public relations and advertising in the field of communication and communication area in his / her own works such as articles and projects.

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Evaluate the planning processes of past communication programs, public relations and advertising practices.

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use communication techniques in the right place, environment and time.

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Plan communication programs in the awareness of ethical values in the professional work.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 13 2 26
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 14 2 28
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 4 5 20
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 2 5 10
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 49 0 128
Total Workload of the Course Unit 128
Workload (h) / 25.5 5
ECTS Credits allocated for the Course Unit 5,0