Code |
Name of the Course Unit |
Semester |
In-Class Hours (T+P) |
Credit |
ECTS Credit |
HYM410 |
TICKETING AND RESERVATION |
5 |
3 |
3 |
5 |
GENERAL INFORMATION |
Language of Instruction : |
Turkish |
Level of the Course Unit : |
BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : |
Elective |
Mode of Delivery of the Course Unit |
- |
Coordinator of the Course Unit |
Assist.Prof. NİSA GÜLENER YILDIRIM |
Instructor(s) of the Course Unit |
|
Course Prerequisite |
No |
OBJECTIVES AND CONTENTS |
Objectives of the Course Unit: |
The aim of this course is to teach the Galileo system which is the international reservation system used in travel agencies. |
Contents of the Course Unit: |
Airline booking entries, PNR creation, obligatory entries, non-obligatory entries, special request entries, changes to PNR, divide, queue, e-mail entries, automatic pricing, ticket rules. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
Lists the country, city, airport and airline codes via the central reservation system. |
Lists international flight tariff information via central reservation system. |
Make reservation through central reservation system. |
Enter the special demands of customer to the system through the central reservation system. |
Book a reservation through the central reservation system. |
Do ticketing through the central reservation system. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
Week |
Preparatory |
Topics(Subjects) |
Method |
1 |
Literature review, examination presentation visuals |
General information about central reservation and automation systems |
Expression, question & answer, discussion Method |
2 |
Literature review, examination presentation visuals |
Slot concept in aviation |
Expression, question & answer, discussion Method |
3 |
Preparing presentations |
Find and solve codes used in aviation (Decoding-Encoding) |
Applied study |
4 |
Preparing presentations |
Display of flight tariffs |
Applied study |
5 |
Preparing presentations |
Creating a reservation, obligatory and non-obligatory entries |
Applied study |
6 |
Preparing presentations |
Special demand entries (OSI-SSR) |
Applied study |
7 |
Preparing presentations |
Display built-in reservation, insertion segment, subtraction, status change |
Applied study |
8 |
- |
MID-TERM EXAM |
- |
9 |
Preparing presentations |
Making changes on the booking |
Applied study |
10 |
Preparing presentations |
Looking at ticket rules |
Applied study |
11 |
Preparing presentations |
Divide, queue and e-mail operations |
Applied study |
12 |
Preparing presentations |
Fee loading, fee rules |
Applied study |
13 |
Preparing presentations |
Emending the ticket |
Applied study |
14 |
Preparing presentations |
Applied sample solutions |
Applied study |
15 |
Preparing presentations |
Applied sample solutions |
Applied study |
16 |
- |
FINAL EXAM |
- |
17 |
- |
FINAL EXAM |
- |
SOURCE MATERIALS & RECOMMENDED READING |
Sharma, J. K. (2009). Flight Reservation and Airline Ticketing. Kanishka Publishers, Distributors. |
Shon, Z. Y., Chen, F. Y., & Chang, Y. H. (2003). Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management, 9(5), 325-331. |
Gautam, P. (2015). Online Airline Ticketing System. |
Brunger, W. G. (2010). The impact of the Internet on airline fares: The ‘Internet Price Effect’. Journal of revenue and pricing management, 9(1), 66-93. |
ASSESSMENT |
Assessment & Grading of In-Term Activities |
Number of Activities |
Degree of Contribution (%) |
Description |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES
KNOWLEDGE |
Theoretical |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Define the basic concepts of economics, administrative and human sciences.
|
|
|
|
|
|
|
2 |
Summarize the basic communication theories with information about the field of Radio Television and Cinema.
|
|
|
|
|
|
|
3 |
Communicate and explain the current information about communication with communication theories.
|
|
|
|
|
|
|
KNOWLEDGE |
Factual |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Relate the knowledge and facts in the field of communication with other areas of social sciences such as law, philosophy, economics, politics, and sociology.
|
|
|
|
|
|
|
2 |
Explain the structure and operation of the radio, television and cinema industries and use this information in their professional life.
|
|
|
|
|
|
|
SKILLS |
Cognitive |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Using the data sources published in his / her field effectively, he /she conduct research and use the results in his / her studies.
|
|
|
|
|
|
|
2 |
Analyze the international media structures and choose the media structure that is appropriate for his/her community.
|
|
|
|
|
|
|
SKILLS |
Practical |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Analyze and evaluate social events at national and international level through media practices.
|
|
|
|
|
|
|
OCCUPATIONAL |
Autonomy & Responsibility |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Apply his / her knowledge about media management and organization in his / her professional life.
|
|
|
|
|
|
|
2 |
Propose individual or team solutions for any problems in professional applications and production.
|
|
|
|
|
|
|
OCCUPATIONAL |
Learning to Learn |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Follow the developments in the field of communication, the studies related to the field and the mass media tools, and critically discuss the acquired knowledge.
|
|
|
|
|
|
|
2 |
Critically interpret the economic, political and sociological dimensions of the media.
|
|
|
|
|
|
|
3 |
Recognize universal norms of law and evaluate existing structures in the field of communication in the context of communication law and communication ethics and apply these gains throughout life.
|
|
|
|
|
|
|
OCCUPATIONAL |
Communication & Social |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Conduct literature research in a foreign language related to his/her field.
|
|
|
|
|
|
|
2 |
Prepare presentations for the film festival in Turkey and abroad, media organizations and communication symposia by using the communication skills.
|
|
|
|
|
|
|
OCCUPATIONAL |
Occupational and/or Vocational |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Defend scientific, social and ethical values in his / her field studies.
|
|
|
|
|
|
|
2 |
Create film history, script, fiction, audio and video techniques knowledge and designs short or feature film stages.
|
|
|
|
|
|
|
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
Workload for Learning & Teaching Activities |
Type of the Learning Activites |
Learning Activities (# of week) |
Duration (hours, h) |
Workload (h) |
Lecture & In-Class Activities |
14 |
3 |
42 |
Preliminary & Further Study |
14 |
2 |
28 |
Land Surveying |
0 |
0 |
0 |
Group Work |
0 |
0 |
0 |
Laboratory |
0 |
0 |
0 |
Reading |
0 |
0 |
0 |
Assignment (Homework) |
0 |
0 |
0 |
Project Work |
0 |
0 |
0 |
Seminar |
0 |
0 |
0 |
Internship |
0 |
0 |
0 |
Technical Visit |
0 |
0 |
0 |
Web Based Learning |
0 |
0 |
0 |
Implementation/Application/Practice |
7 |
1 |
7 |
Practice at a workplace |
0 |
0 |
0 |
Occupational Activity |
0 |
0 |
0 |
Social Activity |
0 |
0 |
0 |
Thesis Work |
0 |
0 |
0 |
Field Study |
0 |
0 |
0 |
Report Writing |
0 |
0 |
0 |
Final Exam |
1 |
1 |
1 |
Preparation for the Final Exam |
5 |
5 |
25 |
Mid-Term Exam |
1 |
1 |
1 |
Preparation for the Mid-Term Exam |
5 |
5 |
25 |
Short Exam |
0 |
0 |
0 |
Preparation for the Short Exam |
0 |
0 |
0 |
TOTAL |
47 |
0 |
129 |
|
Total Workload of the Course Unit |
129 |
|
|
Workload (h) / 25.5 |
5,1 |
|
|
ECTS Credits allocated for the Course Unit |
5,0 |
|