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PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
AVM309 PASSENGER SERVICES 5 3 3 5

GENERAL INFORMATION

Language of Instruction : English
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit Face to face
Coordinator of the Course Unit Prof.Dr. ŞENOL DURGUN
Instructor(s) of the Course Unit

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: Aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit: Contents of the lesson include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Explain passenger entrance and exit procedures to the airport and the plane.
Learn problem solving, information and orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Internet search on the subject Passenger services concept Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
8 - MID-TERM EXAM -
9 Internet search on the subject Communications Visual Aided Lecture
10 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services -
12 Internet search on the subject Flight problems Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Define the basic theoretical, political, economic and administrative theories used in the field of Political Science and International Relations.
2
Explain the political history, political ideas, intellectual accumulation of understanding international relations and the way that the history of diplomacy has passed from past to present.
3
List the norms of universal law and human rights, the principles of the modern legal system, the names of modern bureaucratic and administrative structures.

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Explain the Turkish state tradition, the influence of Islam, the accumulation of political thought and its historical background, and compare this accumulation with the current approaches.
2
Evaluate the chronological development of relations between political and diplomatic developments and political / diplomatic facts / events / ideas / actors from past to present.
3
Analyze the structure and functioning of actors, organizations and organizations that determine international relations.

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
In the light of current theoretical debates, apply relevant concepts to current political and international developments.
2
Evaluate the Turkish political tradition, developments with the Turkic community.
3
Use information on the field when comparing the administrative structures of different countries and their diplomatic traditions.

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Formulate the current political developments, developments and arrangements in international relations in the historical and theoretical accumulation.
2
Analyze the functioning of modern political regimes in the light of political and public bureaucratic structures, regulations and developments.
3
Examine and analyze current political developments in the Balkans, the Middle East, Central Asia, North Africa and the Caucasus in terms of both Turkish political history and international relations discipline.

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
To conduct a field-specific study individually and to complete it with discipline and responsibility.
2
To assume duties and responsibilities in a team work as leader or team member and to fulfil them flawlessly.

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Follow the political and administrative developments in the international political system and the bureaucratic organizations operating in this system.
2
Examine the international problems and conflicts, and the problems in the field of administration and politics in detail.

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Follow the current developments in the field of Political Science and International Relations and collaborate with leading names in the field.
2
Examine and analyze academic resources and the written and oral studies on the political developments in the region and the world, especially in the Middle East.
3
Debate in the field of political science and public administration with different target groups in multicultural environments.

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
With the current historical and theoretical knowledge of the field, suggest sustainable, organizational and administrative arrangements aimed at meeting specific goals and solving certain problems.
2
To follow latest developments in the field and direct personal studies accordingly within the framework of the lifelong learning principle.Using the theoretical, economic, political and managerial knowledge, and produce reports on current developments, conflicts and agreements in geography related to world politics and especially in the Middle East.
3
Construct arguments on the current developments in Turkish politics in the light of the laws, regulations, and the important changes in the constitution and administrative law that determine Turkish political life and foreign relations.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 13 2 26
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 0 0 0
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 2 15 30
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 2 13 26
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 33 0 126
Total Workload of the Course Unit 126
Workload (h) / 25.5 4,9
ECTS Credits allocated for the Course Unit 5,0