Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
---|---|---|---|---|---|
SHE137 | PASSENGER SERVICES | 3 | 2 | 2 | 4 |
GENERAL INFORMATION |
|
---|---|
Language of Instruction : | English |
Level of the Course Unit : | ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle |
Type of the Course : | Elective |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Lecturer TAHİR GÜRDİL |
Instructor(s) of the Course Unit | Lecturer CAVİDAN TUĞÇE KELEŞ |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
|
---|---|
Objectives of the Course Unit: | The aim of this lesson is to teach passenger service procedures from the entrance of a passenger to the airport and boarding the plane. |
Contents of the Course Unit: | This lesson includes, the concept of passenger services, regulations and documents related to passenger services, international aviation organizations, terms / abbreviations used in aviation, points on the journey, waypoint, check-in operations, types of check-in, travel documents, ticket, Flight coupon, Other documents, Boarding, Passengers requiring special service, Passengers in need of special service, Passengers requiring other special services, Baggage procedures, Baggage types, Baggage acceptance, Cabin baggage rules, Excess baggage transactions, Delayed, damaged and lost baggage transactions, Acceptance of live animals, Incoming-Outgoing Passenger Transactions. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
---|
Determine the position of passenger services within the aviation system |
Identify passenger tickets and ticket types. |
Explain passenger acceptance procedures and process. |
Define baggage types and baggage operations. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
|||
---|---|---|---|
Week | Preparatory | Topics(Subjects) | Method |
1 | Reading the related book section | Passenger Services Concept: Regulations and documents related to passenger services | Lecture, question and answer, discussion method |
2 | Reading the related book section | International aviation organizations, terms / abbreviations used in aviation, | Lecture, question and answer, discussion method |
3 | Reading the related book section | Points on the journey, Waypoints | Lecture, question and answer, discussion method |
4 | Reading the related book section | Flight acceptance process (check-in) and type of check-in | Lecture, question and answer, discussion method |
5 | Reading the related book section | Travel Documents: Ticket, Flight Coupon, Other Documents | Lecture, question and answer, discussion method |
6 | Reading the related book section | Boarding (Passenger aircraft receiving phase) | Lecture, question and answer, discussion method |
7 | Reading the related book section | Flight troubles | Lecture, question and answer, discussion method |
8 | - | MID-TERM EXAM | - |
9 | Reading the related book section | Trip types; Passengers Who Need Special Service | Lecture, question and answer, discussion method |
10 | Reading the related book section | Potentially dangerous passengers, other passengers requiring special services | Lecture, question and answer, discussion method |
11 | Reading the related book section | Baggage Procedures:types of baggage, baggage acceptance | Lecture, question and answer, discussion method |
12 | Reading the related book section | Rules for cabin baggage, Excess baggage transactions | Lecture, question and answer, discussion method |
13 | Reading the related book section | Delayed, damaged and lost baggage transactions | Lecture, question and answer, discussion method |
14 | Reading the related book section | Live animal reception | Lecture, question and answer, discussion method |
15 | Reading the related book section | Incoming-Outgoing Passenger Operations | Lecture, question and answer, discussion method |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
---|
ICAO, IATA, SHGM el kitapları, |
Sivil Havacılık Genel Müdürlüğü Yolcu Hizmetleri El Kitabı |
Ergün vd.,(2016) Yolcu Hizmetleri, Anadolu Üniversitesi |
ASSESSMENT |
|||
---|---|---|---|
Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
---|---|---|---|---|---|
0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
|||||||
---|---|---|---|---|---|---|---|
Theoretical |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Ability to teamwork
|
5 | |||||
2 |
Identify vocational problems and resolve them effectively
|
5 | |||||
3 |
Comprehend, appreciate and comply with cultural and social responsibilities
|
5 | |||||
4 |
Develop an awareness for life long learning
|
5 |
KNOWLEDGE |
|||||||
---|---|---|---|---|---|---|---|
Factual |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Comply with occupational ethics and sense of responsibility
|
3 | |||||
2 |
Utilize the theoretical information they have acquired in applications and practices
|
3 |
SKILLS |
|||||||
---|---|---|---|---|---|---|---|
Cognitive |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Ability to have knowledge about sectoral issues.
|
3 | |||||
2 |
Manage a process effectively to meet the demands.
|
3 | |||||
3 |
Within the framework of regulations and procedures for implementation and to find solutions for problems.
|
4 |
SKILLS |
|||||||
---|---|---|---|---|---|---|---|
Practical |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Civil aviation field statistical research skills and the ability to think about, has the ability to foresee the consequences of strategic decisions and develop skills.
|
4 | |||||
2 |
Encountered in practice or as a team member to take responsibility for unforeseen problems
|
5 |
OCCUPATIONAL |
|||||||
---|---|---|---|---|---|---|---|
Autonomy & Responsibility |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Change and innovation are welcome.
|
4 |
OCCUPATIONAL |
|||||||
---|---|---|---|---|---|---|---|
Learning to Learn |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Critically evaluates the acquired knowledge and skills.
|
4 |
OCCUPATIONAL |
|||||||
---|---|---|---|---|---|---|---|
Communication & Social |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Basic and is dominated by professional English, has the necessary qualifications to use the operating system in an active way for the profession.
|
3 | |||||
2 |
Developments, will be able to follow trends and forecasts. Follow the latest developments related to the field and profession.
|
5 |
OCCUPATIONAL |
|||||||
---|---|---|---|---|---|---|---|
Occupational and/or Vocational |
|||||||
Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
It has the ability to reflect on the ethical and professional responsibilities.
|
2 | |||||
2 |
To analyze information about the area and has the skills to interpret and evaluate.
|
2 |
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
|||
---|---|---|---|
Workload for Learning & Teaching Activities |
|||
Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 14 | 2 | 28 |
Preliminary & Further Study | 14 | 2 | 28 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 0 | 0 | 0 |
Assignment (Homework) | 5 | 7 | 35 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 0 | 0 | 0 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 1 | 1 | 1 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 0 | 0 | 0 |
Short Exam | 1 | 2 | 2 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 37 | 0 | 96 |
Total Workload of the Course Unit | 96 | ||
Workload (h) / 25.5 | 3,8 | ||
ECTS Credits allocated for the Course Unit | 4,0 |