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TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
HIY422 TICKETING AND RESERVATION 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : , TYY: + , EQF-LLL: , QF-EHEA:
Type of the Course : Elective
Mode of Delivery of the Course Unit -
Coordinator of the Course Unit
Instructor(s) of the Course Unit
Course Prerequisite No

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: Booking and ticket-related terms to explain, void, refund, rebooking, rerouting on the ticket to recognize transactions. Electronic ticket coupon status codes, passenger rights issues related to the ticket to be informed.
Contents of the Course Unit: Booking and ticket related terms and issues, electronic ticket coupon status codes, void, refund, rebooking, rerouting operations, baby and child fees, ticket related to the rights of passengers to teach.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Describes the concepts related to booking and ticket sales .
Develops suggestions and alternatives for the solution of problems to be encountered in operational terms.
Explain the principles of ticket sales, customer relations, problem solving techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Reading the chapter on the subject Basic concepts Expression Question answer Demonstration
2 Reading the chapter on the subject Booking methods, implementation activities Expression Question answer Demonstration
3 Reading the chapter on the subject Special requests, baby and children tickets Expression Question answer Demonstration
4 Reading the chapter on the subject Taxes on airline tickets, validity of tickets Expression Question answer Demonstration
5 Reading the chapter on the subject ARNK segment, Void, no-show, rebooking and rerouting rules Expression Question answer Demonstration
6 Reading the chapter on the subject Applications related to Reval process Expression Question answer Demonstration
7 Reading the chapter on the subject Applications related to Reval process Expression Question answer Demonstration
8 - MID-TERM EXAM -
9 Reading the chapter on the subject PTA,MCO, EMD Expression Question answer Demonstration
10 Reading the chapter on the subject PTA,MCO, EMD Expression Question answer Demonstration
11 Reading the chapter on the subject Rules and applications related to return transactions Expression Question answer Demonstration
12 Reading the chapter on the subject Ticket rights and responsibilities Expression Question answer Demonstration
13 Reading the chapter on the subject International agreements on ticket sales Expression Question answer Demonstration
14 Reading the chapter on the subject Ticket sales principles, customer relations, problem solving techniques Expression Question answer Demonstration
15 Reading the chapter on the subject General repetition Expression Question answer Demonstration
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

DHMİ ve SHGM Mevzuatları,dokümanları,TGS,THY eğitim notları
Sivil Havacılık Genel Müdürlüğü Yayınları, “Yolcu Hizmetleri”, Pegem Akademi Yayıncılık, 2013
Antonin Kazda and Robert E. Caves, “Airport Design and Operation”, 2015 Emerald Group Publishing Limited

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Define the basic concepts of aeronautical standards and rules. (Bloom 1)
2

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Organize teamwork during the collection, interpretation, announcement and application of data related to the field. (Bloom 6)
3

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Perform theoretical and practical knowledge related to his/her field in business life using analytical methods and modeling techniques. (Bloom 4)
2
2
Choose updated documents, modern techniques and tools required for maintenance applications. (Bloom 2)
2
3
Use maintenance manuals and other sources of information in business life to obtain information about the field
1
4
Determine the actualities of all technical and administrative documents related with the field. (Bloom 1)
2

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use computer software, information and communication technologies at the level required by the field
2
2
Interpret the sketches, scheme, graphics that describe the subject. (Bloom 2)
2

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Develop solutions for problems faced during application. (Bloom 6)
1

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Determine the learning requirements related with his/her field. (Bloom 3)
1
2
Use the lifelong learning principles in occupational development. (Bloom 3)
1

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Apply the technical drawing knowledge effectively in business life. (Bloom 3)
1
2
By informing the relevant persons and institutions about the related field; state his / her thoughts and suggestions for solutions in the field.
2
3
Debate his/her ideas and solution suggestions with experts by supporting them with quantitative and qualitative data. (Bloom 2)
2
4
Participate in training related to the field at international level. (Bloom 3)
1
5
Organize activities for the professional development of employees under his/her responsibility. (Bloom 6).
2

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use the knowledge and skills obtained during undergraduate education in work life. (Bloom 3)
3
2
Solve the problems encountered in his/her field. (Bloom 3)
2
3
Apply the necessary culture of behavior in the areas of quality management and processes and environmental protection and occupational safety (Bloom 3)
3
4
Locate the awareness of safety factor to himself and to the team. (Bloom 1
3

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 12 3 36
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 0 0 0
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 4 12 48
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 1 4 4
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 33 0 132
Total Workload of the Course Unit 132
Workload (h) / 25.5 5,2
ECTS Credits allocated for the Course Unit 5,0