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TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
HIY422 TICKETING AND RESERVATION 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit Face to face
Coordinator of the Course Unit Assist.Prof.Dr. LOKMAN KANTAR
Instructor(s) of the Course Unit

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: Booking and ticket-related terms to explain, void, refund, rebooking, rerouting on the ticket to recognize transactions. Electronic ticket coupon status codes, passenger rights issues related to the ticket to be informed.
Contents of the Course Unit: Booking and ticket related terms and issues, electronic ticket coupon status codes, void, refund, rebooking, rerouting operations, baby and child fees, ticket related to the rights of passengers to teach.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Describes the concepts related to booking and ticket sales .
Develops suggestions and alternatives for the solution of problems to be encountered in operational terms.
Explain the principles of ticket sales, customer relations, problem solving techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Reading the chapter on the subject Basic concepts Expression Question answer Demonstration
2 Reading the chapter on the subject Booking methods, implementation activities Expression Question answer Demonstration
3 Reading the chapter on the subject Special requests, baby and children tickets Expression Question answer Demonstration
4 Reading the chapter on the subject Taxes on airline tickets, validity of tickets Expression Question answer Demonstration
5 Reading the chapter on the subject ARNK segment, Void, no-show, rebooking and rerouting rules Expression Question answer Demonstration
6 Reading the chapter on the subject Applications related to Reval process Expression Question answer Demonstration
7 Reading the chapter on the subject Applications related to Reval process Expression Question answer Demonstration
8 - MID-TERM EXAM -
9 Reading the chapter on the subject PTA,MCO, EMD Expression Question answer Demonstration
10 Reading the chapter on the subject PTA,MCO, EMD Expression Question answer Demonstration
11 Reading the chapter on the subject Rules and applications related to return transactions Expression Question answer Demonstration
12 Reading the chapter on the subject Ticket rights and responsibilities Expression Question answer Demonstration
13 Reading the chapter on the subject International agreements on ticket sales Expression Question answer Demonstration
14 Reading the chapter on the subject Ticket sales principles, customer relations, problem solving techniques Expression Question answer Demonstration
15 Reading the chapter on the subject General repetition Expression Question answer Demonstration
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

DHMİ ve SHGM Mevzuatları,dokümanları,TGS,THY eğitim notları
Sivil Havacılık Genel Müdürlüğü Yayınları, “Yolcu Hizmetleri”, Pegem Akademi Yayıncılık, 2013
Antonin Kazda and Robert E. Caves, “Airport Design and Operation”, 2015 Emerald Group Publishing Limited

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Define basic concepts related with banking, insurance and finance.
0
2
Relates the theoretical and practical knowledge in the field to economics, business, law, statistics, accounting and marketing
0

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Relate banking and insurance applications to financial theories, mathematical and statistical methods.
0
2
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
0

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Explain the planning and implementation process in banking and insurance transactions.
0
2
Provide solutions for the problems encountered in banking and insurance transactions.
0

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use theoretical and practical knowledge in the field of banking and insurance transactions.
0
2
By analyzing economic data accurately, manage savings and portfolio investments to minimize financial risks.
0

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
He/She works as a leader or a team member in a teamwork from the planning of the banking transactions to the implementation and performs the task assigned to them within the team.
0

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Gain the basic knowledge necessary for the planning process of banking and insurance activities and human resources performance management.
0
2
Use the computer programs related with field in banking and insurance transactions.
0

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Cooperate to bring innovative ideas to the stakeholders in the sector using banking insurance-related databases, information and communication technologies.
0
2
Research on scientific, sectoral developments and innovations related to the field with lifelong learning as a principle.
2

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Analyze financial data related to his / her field.
0
2
Apply knowledge and skills related to his / her field by taking into account his legal, social and ethical responsibilities.
2

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 12 3 36
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 0 0 0
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 4 12 48
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 1 4 4
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 33 0 132
Total Workload of the Course Unit 132
Workload (h) / 25.5 5,2
ECTS Credits allocated for the Course Unit 5,0