TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HIY422	TICKETING AND RESERVATION	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assoc.Prof. HAKAN ÖZCAN
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	Booking and ticket-related terms to explain, void, refund, rebooking, rerouting on the ticket to recognize transactions. Electronic ticket coupon status codes, passenger rights issues related to the ticket to be informed.
Contents of the Course Unit:	Booking and ticket related terms and issues, electronic ticket coupon status codes, void, refund, rebooking, rerouting operations, baby and child fees, ticket related to the rights of passengers to teach.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Describes the concepts related to booking and ticket sales .
Develops suggestions and alternatives for the solution of problems to be encountered in operational terms.
Explain the principles of ticket sales, customer relations, problem solving techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Reading the chapter on the subject	Basic concepts	Expression Question answer Demonstration
2	Reading the chapter on the subject	Booking methods, implementation activities	Expression Question answer Demonstration
3	Reading the chapter on the subject	Special requests, baby and children tickets	Expression Question answer Demonstration
4	Reading the chapter on the subject	Taxes on airline tickets, validity of tickets	Expression Question answer Demonstration
5	Reading the chapter on the subject	ARNK segment, Void, no-show, rebooking and rerouting rules	Expression Question answer Demonstration
6	Reading the chapter on the subject	Applications related to Reval process	Expression Question answer Demonstration
7	Reading the chapter on the subject	Applications related to Reval process	Expression Question answer Demonstration
8	-	MID-TERM EXAM	-
9	Reading the chapter on the subject	PTA,MCO, EMD	Expression Question answer Demonstration
10	Reading the chapter on the subject	PTA,MCO, EMD	Expression Question answer Demonstration
11	Reading the chapter on the subject	Rules and applications related to return transactions	Expression Question answer Demonstration
12	Reading the chapter on the subject	Ticket rights and responsibilities	Expression Question answer Demonstration
13	Reading the chapter on the subject	International agreements on ticket sales	Expression Question answer Demonstration
14	Reading the chapter on the subject	Ticket sales principles, customer relations, problem solving techniques	Expression Question answer Demonstration
15	Reading the chapter on the subject	General repetition	Expression Question answer Demonstration
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
DHMİ ve SHGM Mevzuatları,dokümanları,TGS,THY eğitim notları
Sivil Havacılık Genel Müdürlüğü Yayınları, “Yolcu Hizmetleri”, Pegem Akademi Yayıncılık, 2013
Antonin Kazda and Robert E. Caves, “Airport Design and Operation”, 2015 Emerald Group Publishing Limited

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Define basic concepts related with banking, insurance and finance.	0
2	Relates the theoretical and practical knowledge in the field to economics, business, law, statistics, accounting and marketing	0

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Relate banking and insurance applications to financial theories, mathematical and statistical methods.	0
2	Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.	0

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain the planning and implementation process in banking and insurance transactions.	0
2	Provide solutions for the problems encountered in banking and insurance transactions.	0

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use theoretical and practical knowledge in the field of banking and insurance transactions.	0
2	By analyzing economic data accurately, manage savings and portfolio investments to minimize financial risks.	0

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/She works as a leader or a team member in a teamwork from the planning of the banking transactions to the implementation and performs the task assigned to them within the team.	0

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Gain the basic knowledge necessary for the planning process of banking and insurance activities and human resources performance management.	0
2	Use the computer programs related with field in banking and insurance transactions.	0

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Cooperate to bring innovative ideas to the stakeholders in the sector using banking insurance-related databases, information and communication technologies.	0
2	Research on scientific, sectoral developments and innovations related to the field with lifelong learning as a principle.			2

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Analyze financial data related to his / her field.	0
2	Apply knowledge and skills related to his / her field by taking into account his legal, social and ethical responsibilities.			2

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	12	3	36
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	4	12	48
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	4	4
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	33	0	132