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AVIATION QUALITY MANAGEMENT SYSTEM PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
GMY421 AVIATION QUALITY MANAGEMENT SYSTEM 5 3 3 5

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit -
Coordinator of the Course Unit Assoc.Prof. HAKAN ÖZCAN
Instructor(s) of the Course Unit
Course Prerequisite No

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: This course aims to provide the student with the ability to define the definition of quality, recognize the elements of quality management, to emphasize the place of strategic management in quality management, to describe the quality management tools and their usage in aviation, to be able to analyze quality management standards and aviation applications.
Contents of the Course Unit: Contents of the course include the subjects of Quality Management Organization and Documentation in Aviation Organizations, Total Quality Management Approach, Strategic Management, Ethics and Social Responsibility, Employee Empowerment, Leadership and Change, ISO 9001, Quality Management Tools and Techniques, Continuous Improvement, Benchmarking, Just in Time Production.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Describe Quality Management organization in Aviation Institutes and related documentation.
Demonstrate the differences of Total Quality Management from traditional management and shows the operation in aviation institutions.
Explain the usage of tools and techniques used in quality management.
Solve the usage of de facto quality management system components in aviation quality management systems.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Coursebook, Aviation Organizations Quality Manual Importance of quality for Aviation Organizations Lecture & Case Study & Discussion
2 Coursebook, Aviation Organizations Quality Manual Analysis of quality for Aviation Organizations Lecture & Case Study & Discussion
3 Coursebook, Aviation Organizations Quality Manual Quality, Quality Management, Total Quality Management, Differences in terms of Traditional Methods and Applications in Aviation Lecture & Case Study & Discussion
4 Coursebook, Aviation Organizations Quality Manual Strategic Management and Examples from Aviation Sector Lecture & Case Study & Discussion
5 Coursebook, Aviation Organizations Quality Manual Importance of Ethics and Social Responsibility for Aviation in Quality Management Lecture & Case Study & Discussion
6 Coursebook, Aviation Organizations Quality Manual Employee Empowerment for Quality Management in Aviation Lecture & Case Study & Discussion
7 Coursebook, Aviation Organizations Quality Manual Leadership and Change for Quality Management in Aviation Lecture & Case Study & Discussion
8 - MID-TERM EXAM -
9 Coursebook, Aviation Organizations Quality Manual ISO 9001 Quality Management System and Applications in Aviation Lecture & Case Study & Discussion
10 Coursebook, Aviation Organizations Quality Manual ISO 9001 Quality Management System and Applications in Aviation (continuing) Lecture & Case Study & Discussion
11 Coursebook, Aviation Organizations Quality Manual ISO 9001 Quality Management System and Applications in Aviation (continuing) Lecture & Case Study & Discussion
12 Coursebook, Aviation Organizations Quality Manual Applications in Aviation for Quality Management Tools and Techniques Lecture & Case Study & Discussion
13 Coursebook, Aviation Organizations Quality Manual Applications in Aviation for Quality Management Tools and Techniques (continuing) Lecture & Case Study & Discussion
14 Coursebook, Aviation Organizations Quality Manual Applications in Aviation for Quality Management Tools and Techniques Lecture & Case Study & Discussion
15 Coursebook, Aviation Organizations Quality Manual Revision and preliminary study Lecture & Case Study & Discussion
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Goetsch L. G., Stanley B. D., Toplam Kalite Yonetimi – Orgutsel Mukemmellik Icin (2013) Nobel
Goetsch L. G., Stanley B. D., Total Quality Management –Introduction to TQM (2006) Pearson
Quality Manual, Global Air Services, GR-FTO-002, 2009

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Define basic concepts related with banking, insurance and finance.
0
2
Relates the theoretical and practical knowledge in the field to economics, business, law, statistics, accounting and marketing
0

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Relate banking and insurance applications to financial theories, mathematical and statistical methods.
0
2
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
0

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Explain the planning and implementation process in banking and insurance transactions.
1
2
Provide solutions for the problems encountered in banking and insurance transactions.
0

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Use theoretical and practical knowledge in the field of banking and insurance transactions.
0
2
By analyzing economic data accurately, manage savings and portfolio investments to minimize financial risks.
0

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
He/She works as a leader or a team member in a teamwork from the planning of the banking transactions to the implementation and performs the task assigned to them within the team.
0

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Gain the basic knowledge necessary for the planning process of banking and insurance activities and human resources performance management.
0
2
Use the computer programs related with field in banking and insurance transactions.
0

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Cooperate to bring innovative ideas to the stakeholders in the sector using banking insurance-related databases, information and communication technologies.
0
2
Research on scientific, sectoral developments and innovations related to the field with lifelong learning as a principle.
2

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Analyze financial data related to his / her field.
0
2
Apply knowledge and skills related to his / her field by taking into account his legal, social and ethical responsibilities.
2

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 13 3 39
Preliminary & Further Study 14 3 42
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 3 1 3
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 5 4 20
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 4 5 20
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 41 0 126
Total Workload of the Course Unit 126
Workload (h) / 25.5 4,9
ECTS Credits allocated for the Course Unit 5,0