Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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GMY421 | AVIATION QUALITY MANAGEMENT SYSTEM | 5 | 3 | 3 | 5 |
GENERAL INFORMATION |
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Language of Instruction : | Turkish |
Level of the Course Unit : | BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : | Elective |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Assoc.Prof. HAKAN ÖZCAN |
Instructor(s) of the Course Unit | |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
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Objectives of the Course Unit: | This course aims to provide the student with the ability to define the definition of quality, recognize the elements of quality management, to emphasize the place of strategic management in quality management, to describe the quality management tools and their usage in aviation, to be able to analyze quality management standards and aviation applications. |
Contents of the Course Unit: | Contents of the course include the subjects of Quality Management Organization and Documentation in Aviation Organizations, Total Quality Management Approach, Strategic Management, Ethics and Social Responsibility, Employee Empowerment, Leadership and Change, ISO 9001, Quality Management Tools and Techniques, Continuous Improvement, Benchmarking, Just in Time Production. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
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Describe Quality Management organization in Aviation Institutes and related documentation. |
Demonstrate the differences of Total Quality Management from traditional management and shows the operation in aviation institutions. |
Explain the usage of tools and techniques used in quality management. |
Solve the usage of de facto quality management system components in aviation quality management systems. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
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Week | Preparatory | Topics(Subjects) | Method |
1 | Coursebook, Aviation Organizations Quality Manual | Importance of quality for Aviation Organizations | Lecture & Case Study & Discussion |
2 | Coursebook, Aviation Organizations Quality Manual | Analysis of quality for Aviation Organizations | Lecture & Case Study & Discussion |
3 | Coursebook, Aviation Organizations Quality Manual | Quality, Quality Management, Total Quality Management, Differences in terms of Traditional Methods and Applications in Aviation | Lecture & Case Study & Discussion |
4 | Coursebook, Aviation Organizations Quality Manual | Strategic Management and Examples from Aviation Sector | Lecture & Case Study & Discussion |
5 | Coursebook, Aviation Organizations Quality Manual | Importance of Ethics and Social Responsibility for Aviation in Quality Management | Lecture & Case Study & Discussion |
6 | Coursebook, Aviation Organizations Quality Manual | Employee Empowerment for Quality Management in Aviation | Lecture & Case Study & Discussion |
7 | Coursebook, Aviation Organizations Quality Manual | Leadership and Change for Quality Management in Aviation | Lecture & Case Study & Discussion |
8 | - | MID-TERM EXAM | - |
9 | Coursebook, Aviation Organizations Quality Manual | ISO 9001 Quality Management System and Applications in Aviation | Lecture & Case Study & Discussion |
10 | Coursebook, Aviation Organizations Quality Manual | ISO 9001 Quality Management System and Applications in Aviation (continuing) | Lecture & Case Study & Discussion |
11 | Coursebook, Aviation Organizations Quality Manual | ISO 9001 Quality Management System and Applications in Aviation (continuing) | Lecture & Case Study & Discussion |
12 | Coursebook, Aviation Organizations Quality Manual | Applications in Aviation for Quality Management Tools and Techniques | Lecture & Case Study & Discussion |
13 | Coursebook, Aviation Organizations Quality Manual | Applications in Aviation for Quality Management Tools and Techniques (continuing) | Lecture & Case Study & Discussion |
14 | Coursebook, Aviation Organizations Quality Manual | Applications in Aviation for Quality Management Tools and Techniques | Lecture & Case Study & Discussion |
15 | Coursebook, Aviation Organizations Quality Manual | Revision and preliminary study | Lecture & Case Study & Discussion |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
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Goetsch L. G., Stanley B. D., Toplam Kalite Yonetimi – Orgutsel Mukemmellik Icin (2013) Nobel |
Goetsch L. G., Stanley B. D., Total Quality Management –Introduction to TQM (2006) Pearson |
Quality Manual, Global Air Services, GR-FTO-002, 2009 |
ASSESSMENT |
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Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
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0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
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Theoretical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Define basic concepts related with banking, insurance and finance.
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0 | |||||
2 |
Relates the theoretical and practical knowledge in the field to economics, business, law, statistics, accounting and marketing
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0 |
KNOWLEDGE |
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Factual |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Relate banking and insurance applications to financial theories, mathematical and statistical methods.
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0 | |||||
2 |
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
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0 |
SKILLS |
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Cognitive |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Explain the planning and implementation process in banking and insurance transactions.
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1 | |||||
2 |
Provide solutions for the problems encountered in banking and insurance transactions.
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0 |
SKILLS |
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Practical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Use theoretical and practical knowledge in the field of banking and insurance transactions.
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0 | |||||
2 |
By analyzing economic data accurately, manage savings and portfolio investments to minimize financial risks.
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0 |
OCCUPATIONAL |
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Autonomy & Responsibility |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
He/She works as a leader or a team member in a teamwork from the planning of the banking transactions to the implementation and performs the task assigned to them within the team.
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0 |
OCCUPATIONAL |
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Learning to Learn |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Gain the basic knowledge necessary for the planning process of banking and insurance activities and human resources performance management.
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0 | |||||
2 |
Use the computer programs related with field in banking and insurance transactions.
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0 |
OCCUPATIONAL |
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Communication & Social |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Cooperate to bring innovative ideas to the stakeholders in the sector using banking insurance-related databases, information and communication technologies.
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0 | |||||
2 |
Research on scientific, sectoral developments and innovations related to the field with lifelong learning as a principle.
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2 |
OCCUPATIONAL |
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Occupational and/or Vocational |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Analyze financial data related to his / her field.
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0 | |||||
2 |
Apply knowledge and skills related to his / her field by taking into account his legal, social and ethical responsibilities.
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2 |
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
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Workload for Learning & Teaching Activities |
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Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 13 | 3 | 39 |
Preliminary & Further Study | 14 | 3 | 42 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 3 | 1 | 3 |
Assignment (Homework) | 0 | 0 | 0 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 0 | 0 | 0 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 5 | 4 | 20 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 4 | 5 | 20 |
Short Exam | 0 | 0 | 0 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 41 | 0 | 126 |
Total Workload of the Course Unit | 126 | ||
Workload (h) / 25.5 | 4,9 | ||
ECTS Credits allocated for the Course Unit | 5,0 |