| 1 |
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Development of Modern and Contemporary Concepts |
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| 2 |
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Total Quality Management Notion (1) |
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| 3 |
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TQM process (2) |
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| 4 |
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TQM leadership (3) |
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| 5 |
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TQM shareholders (4) |
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| 6 |
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Problem Solving Techniques |
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| 7 |
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Core Competence -Outsourcing- strategic alliances |
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| 8 |
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MID-TERM EXAM |
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| 9 |
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Downsizing- Reengineering- Delayering |
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| 10 |
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Network Organizations- Virtual organizations |
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| 11 |
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Benchmarking- Learning organizations |
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| 12 |
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Empowerment- Motivation |
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| 13 |
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Knowledge management |
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| 14 |
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Six sigma |
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| 15 |
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EFQM |
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| 16 |
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FINAL EXAM |
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| 17 |
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FINAL EXAM |
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