TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HYM410	TICKETING AND RESERVATION	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. ÇAĞLA TUĞBERK ARIKER
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course is to teach the Galileo system which is the international reservation system used in travel agencies.
Contents of the Course Unit:	Airline booking entries, PNR creation, obligatory entries, non-obligatory entries, special request entries, changes to PNR, divide, queue, e-mail entries, automatic pricing, ticket rules.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Lists the country, city, airport and airline codes via the central reservation system.
Lists international flight tariff information via central reservation system.
Make reservation through central reservation system.
Enter the special demands of customer to the system through the central reservation system.
Book a reservation through the central reservation system.
Do ticketing through the central reservation system.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Literature review, examination presentation visuals	General information about central reservation and automation systems	Expression, question & answer, discussion Method
2	Literature review, examination presentation visuals	Slot concept in aviation	Expression, question & answer, discussion Method
3	Preparing presentations	Find and solve codes used in aviation (Decoding-Encoding)	Applied study
4	Preparing presentations	Display of flight tariffs	Applied study
5	Preparing presentations	Creating a reservation, obligatory and non-obligatory entries	Applied study
6	Preparing presentations	Special demand entries (OSI-SSR)	Applied study
7	Preparing presentations	Display built-in reservation, insertion segment, subtraction, status change	Applied study
8	-	MID-TERM EXAM	-
9	Preparing presentations	Making changes on the booking	Applied study
10	Preparing presentations	Looking at ticket rules	Applied study
11	Preparing presentations	Divide, queue and e-mail operations	Applied study
12	Preparing presentations	Fee loading, fee rules	Applied study
13	Preparing presentations	Emending the ticket	Applied study
14	Preparing presentations	Applied sample solutions	Applied study
15	Preparing presentations	Applied sample solutions	Applied study
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Sharma, J. K. (2009). Flight Reservation and Airline Ticketing. Kanishka Publishers, Distributors.
Shon, Z. Y., Chen, F. Y., & Chang, Y. H. (2003). Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management, 9(5), 325-331.
Gautam, P. (2015). Online Airline Ticketing System.
Brunger, W. G. (2010). The impact of the Internet on airline fares: The ‘Internet Price Effect’. Journal of revenue and pricing management, 9(1), 66-93.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Define the theories, concepts and principles of the basic and sub-fields of business.
2	Explain business functions and processes based on current scientific sources.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Relate internationally valid business cases with the theories and concepts of other social sciences.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain the current events and facts in his / her field analytically and systematically based on advanced knowledge and skills he / she has.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use the theoretical and factual knowledge in business for occupational practices.
2	Solve individual and organizational problems in business life.
3	Use computer programs (SPSS, R, Excel, Stata) efficiently against the complex business problems.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Plan research and work using knowledge and skills gained in the field of business.
2	Organize the activities for organizational goals and purposes independently.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Criticize advanced knowledge and skills in the field with a critical approach.
2	Develop the existing knowledge and skills with a critical point of view under the impact of scientific, technological and current developments.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Express his/her knowledge, thoughts and solutions on business to related stakeholders in written and verbal ways.
2	Use the information and communication technology software and equipment required for business.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Apply the social, scientific, cultural and ethical values at the stages of the collection of data, their implementation, interpretation and announcement of results in the field of business.
2	Relate the concepts of social rights, occupational safety, employee health, quality management and sustainability with the cases in business life.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	7	1	7
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	5	5	25
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	5	5	25
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	47	0	129