ORGANIZATION AND RESPONSIBILITIES PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SKE234	ORGANIZATION AND RESPONSIBILITIES	3	2	2	4

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer AHMET BURAK TURGUT
Instructor(s) of the Course Unit	Lecturer FEHİM İLHAN
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course is to provide students with a general knowledge about the job description and responsibilities of all personnel involved in flight operations.
Contents of the Course Unit:	Flight safety, Passenger satisfaction and comfort, Duties and responsibilities of Cabin Services Manager, Pilot, Cabin Quality Supervisor and Cabin Crew, Pre-flight and post-flight duties and responsibilities of cabin crew, number and composition of cabin crew, flight duty time, tenure, attention at the hotel the required rules and the documents and documents that must be carried by the cabin crew.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Knows the service principles of cabin crew.
Learns the duties and responsibilities of all personnel in the flight crew.
Knows the tasks to be done before and after the flight.
Learns the rules that the cabin crew should pay attention to at the hotel, the items and documents that the cabin crew should or should not carry, and the uniforms and appearance rules of the cabin crew.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Chapter reading	Introduction to the Cabin Crew Profession / Landing the Job (1/2)	Presentation, lecture, question & answer.
2	Chapter reading	Landing the Job (2/2) / Cabin Crew Healthy Lifestyle	Presentation, lecture, question & answer.
3	Chapter reading	Introduction to the Aviation Industry 1/2	Presentation, lecture, question & answer.
4	Chapter reading	Introduction to the Aviation Industry 2/2	Presentation, lecture, question & answer.
5	Chapter reading	Introduction to Aircraft and Aviation Familiarisation 1/2	Presentation, lecture, question & answer.
6	Chapter reading	Introduction to Aircraft and Aviation Familiarisation 2/2	Presentation, lecture, question & answer.
7	Reviewing previous chapters	General Review	Presentation, lecture, question & answer.
8	-	MID-TERM EXAM	-
9	Chapter reading	Crew Member Coordination and Communication 1/2	Presentation, lecture, question & answer.
10	Chapter reading	Crew Member Coordination and Communication 2/2	Presentation, lecture, question & answer.
11	Chapter reading	Customer Service / Managing Passenger Interactions (1/2)	Presentation, lecture, question & answer.
12	Chapter reading	Managing Passenger Interactions (2/2)	Presentation, lecture, question & answer.
13	Chapter reading	Safety and Emergency Procedures 1/2	Presentation, lecture, question & answer.
14	Chapter reading	Safety and Emergency Procedures 2/2	Presentation, lecture, question & answer.
15	Reviewing previous chapters	General Review	Presentation, lecture, question & answer.
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
IATA -Aviation Training Programme /Airline Cabin Crew Training Course Textbook (2006)
ICAO- Annex 6 Operation of Aircraft (2018)
ICAO- Cabin Crew Safety Training Manual (2014)

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Teamwork skills			2
2	Ability to identify and solve problems in professional practice			2

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Awareness of professional ethics and responsibility		1
2	Ability to use theoretical knowledge in practice			2

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to understand, adopt and apply social cultural and social responsibilities		1
2	Ability to manage a process to meet requirements			2

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The awareness of the necessity of lifelong learning and the ability to realize it				3
2	To be able to have knowledge about sectoral problems			2

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to understand and apply professional legislation				3
2	Ability to communicate in a foreign language				3

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to use information and communication technology tools and other professional tools and techniques		1
2	Ability to plan and implement professional processes		1

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to communicate effectively			2
2	Professional self-confidence skills		1

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Entrepreneurship skills		1

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	3	2	6
Laboratory	0	0	0
Reading	10	2	20
Assignment (Homework)	5	2	10
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	2	2
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	2	2
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	49	0	96