REPRESENTATION, SUPERVISION AND MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HYM321	REPRESENTATION, SUPERVISION AND MANAGEMENT	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. RAMAZAN İNAN
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	This course aims to train professionally qualified personnel who has the purpose to work in aviation industry in order to carry out all representation surveillance and management functions at the professional level, having a good command of theoretical and practical management skills, and demonstrating leadership style for the service.
Contents of the Course Unit:	Contents of the course include subjects such as teaching all the management techniques related to airline management surveillance inspection functions such as load, location, flight, inspection, surveillance departments and sub-units of these sections.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Evaluate the management, inspection functions, leadership style for the service.
Identify basic concepts on Representation, Surveillance and Inspection.
Evaluate Representation, surveillance and Inspection Processes.
Formulate Passenger motion scenarios and the process of flow between passenger load and airplane.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Thesis analysis, reading, internet search, presentation	Representation surveillance and management functions, leadership for service	Presentation
2	Thesis analysis, reading, internet search, presentation	History of aviation, passenger services, flight services	Presentation
3	Thesis analysis, reading, exchange of ideas with experienced experts, presentation	AIP and parts, security audit	Presentation
4	Thesis analysis, reading, analysis of past data, providing relevant photographs, presentation	Lost luggage management and cargo operation services	Presentation
5	Thesis analysis, reading, analysis of past data, providing relevant photographs, presentation	Hazardous goods, ramp security and apron rules	Presentation
6	Thesis analysis, reading, presentation	Passenger load and flow process in aircrafts	Presentation
7	Thesis analysis, reading, presentation	Passenger and travel types passenger profile and traffic, travel management documents	Presentation
8	-	MID-TERM EXAM	-
9	Thesis analysis, reading, presentation	Passenger and travel types passenger profile and traffic, travel management documents	Presentation
10	Thesis analysis, reading, presentation	Passenger motion scenarios, Passenger load and flow process in aircrafts	Presentation
11	Thesis analysis, reading, presentation	Management of image systems	Presentation
12	Thesis analysis, reading, presentation	Person, object counting and follow system	Presentation
13	Thesis analysis, reading, presentation	Round services	Presentation
14	Thesis analysis, reading, presentation	Commercial services	Presentation
15	Thesis analysis, reading, presentation	Accommodation services	Presentation
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
DHMI : ‘Yonetim Sistemleri Egitim Kitabi’ (2018) : Havacılık Eğitim Dairesi Başkanlığı Isletme Egitim Planlama ve Uygulama Mudurlugu
https://www.sgs.com/en/transportation/aerospace-and-aviation/aviation-management-and-flight-operations-services, Eylul 2018
http://web.shgm.gov.tr/tr/haberler/794-temsil-ile-gozetim-ve-yonetim-kuruluslarina-egitim
Aircraft Ground Handling, Subash S Narayanan -2019

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Describe the basic characteristics of the tourism industry and the basic concepts related to the Tourism Guidance profession and relate those with the characteristics of tourism businesses
2	Discusses the structure, operation and importance of tourism industry in country development and relates with tourism business

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explains and interprets culture, history, religion, art, geography way of thinking and way of life the various civilizations who lived in Turkey.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Plans a tour program considering the travel purpose, the type and the characteristics of the touristic region in accordance with the theoretical knowledge gained in the field of Tourism Guidance and discusses the functioning.
2	Underlines the importance of professional development by following scientific and current developments in the fields of tourism, art and archeology, and acts defensive attitude and behavior towards the necessity of lifelong learning.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Analyzes numerical and statistical data and results in accordance with ethical values for current practices in the field of tourism .
2	Knows and applies the legal regulations related to tourism field, tourist guidance professional law and professional organizations.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	By taking leadership role in tour groups; administers the tour program and solves possible problems during the tour.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Uses the skills of explaining and presenting Turkey's and other regions natural and cultural assets that have, ancient city, ruins and historical artefacts and architectural art, culture, cuisine, folklore, flora and fauna features of regions etc.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Shows the communication skill and presentation skill effectively in written and verbal and expresse his / her professional knowledge accurately and effectively.
2	Shows reading, writing, comprehension, speaking and writing skills in English and in a second foreign language (Arabic, Russian, Chinese).)

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Uses knowledge and competences related to preparation, implementation and supervision of a tour.
2	By using the personality traits that have social skills required by the Tourism Guidance profession; arranges projects, organizations and activities with sustainable, societal and social content specific to the field.
3	Shows a sensitive attitude towards the negative effects of tourism on the physical and social environment, acts with the consciousness of preserving abstract and concrete cultural assets

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	2	15	30
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	2	13	26
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	33	0	126