PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SHE137	PASSENGER SERVICES	1	2	2	4

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer AHMET BURAK TURGUT
Instructor(s) of the Course Unit	Lecturer CAVİDAN TUĞÇE KELEŞ
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this lesson is to teach passenger service procedures from the entrance of a passenger to the airport and boarding the plane.
Contents of the Course Unit:	This lesson includes, the concept of passenger services, regulations and documents related to passenger services, international aviation organizations, terms / abbreviations used in aviation, points on the journey, waypoint, check-in operations, types of check-in, travel documents, ticket, Flight coupon, Other documents, Boarding, Passengers requiring special service, Passengers in need of special service, Passengers requiring other special services, Baggage procedures, Baggage types, Baggage acceptance, Cabin baggage rules, Excess baggage transactions, Delayed, damaged and lost baggage transactions, Acceptance of live animals, Incoming-Outgoing Passenger Transactions.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Determine the position of passenger services within the aviation system
Identify passenger tickets and ticket types.
Explain passenger acceptance procedures and process.
Define baggage types and baggage operations.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Reading the related book section	Passenger Services Concept: Regulations and documents related to passenger services	Lecture, question and answer, discussion method
2	Reading the related book section	International aviation organizations, terms / abbreviations used in aviation,	Lecture, question and answer, discussion method
3	Reading the related book section	Points on the journey, Waypoints	Lecture, question and answer, discussion method
4	Reading the related book section	Flight acceptance process (check-in) and type of check-in	Lecture, question and answer, discussion method
5	Reading the related book section	Travel Documents: Ticket, Flight Coupon, Other Documents	Lecture, question and answer, discussion method
6	Reading the related book section	Boarding (Passenger aircraft receiving phase)	Lecture, question and answer, discussion method
7	Reading the related book section	Flight troubles	Lecture, question and answer, discussion method
8	-	MID-TERM EXAM	-
9	Reading the related book section	Trip types; Passengers Who Need Special Service	Lecture, question and answer, discussion method
10	Reading the related book section	Potentially dangerous passengers, other passengers requiring special services	Lecture, question and answer, discussion method
11	Reading the related book section	Baggage Procedures:types of baggage, baggage acceptance	Lecture, question and answer, discussion method
12	Reading the related book section	Rules for cabin baggage, Excess baggage transactions	Lecture, question and answer, discussion method
13	Reading the related book section	Delayed, damaged and lost baggage transactions	Lecture, question and answer, discussion method
14	Reading the related book section	Live animal reception	Lecture, question and answer, discussion method
15	Reading the related book section	Incoming-Outgoing Passenger Operations	Lecture, question and answer, discussion method
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
ICAO, IATA, SHGM el kitapları,
Sivil Havacılık Genel Müdürlüğü Yolcu Hizmetleri El Kitabı
Ergün vd.,(2016) Yolcu Hizmetleri, Anadolu Üniversitesi

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Teamwork skills				3
2	Ability to identify and solve problems in professional practice				3

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Awareness of professional ethics and responsibility				3
2	Ability to use theoretical knowledge in practice					4

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to understand, adopt and apply social cultural and social responsibilities				3
2	Ability to manage a process to meet requirements				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The awareness of the necessity of lifelong learning and the ability to realize it				3
2	To be able to have knowledge about sectoral problems					4

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to understand and apply professional legislation					4
2	Ability to communicate in a foreign language				3

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to use information and communication technology tools and other professional tools and techniques				3
2	Ability to plan and implement professional processes					4

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to communicate effectively					4
2	Professional self-confidence skills					4

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Entrepreneurship skills				3

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	5	7	35
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	1	1
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	0	0	0
Short Exam	1	2	2
Preparation for the Short Exam	0	0	0
TOTAL	37	0	96