REPRESENTATION SUPERVISION AND MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SHE236	REPRESENTATION SUPERVISION AND MANAGEMENT	4	2	2	6

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer AHMET BURAK TURGUT
Instructor(s) of the Course Unit	Lecturer TAHİR GÜRDİL
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course is to enable students to master the duties and responsibilities of the International Civil Aviation Organizations they will encounter in the field of study, and the principles in the aviation sector such as passenger services operations.
Contents of the Course Unit:	ICAO, IATA and EASA Responsibilities, Slot and Permit Operations, Travel Documents, Duties and Responsibilities of Ground Handling Personnel, Dangerous Goods Awareness, Dangerous Goods Classification, Carrier and Buyer Responsibilities, Storage and Loading.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Recognizes the international aviation organizations.
Knows passenger service terms and processes.
Knows Slot and Permi operations.
Knows and classifies dangerous substances.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Written and visual resources	ICAO and IATA Objectives, Duties and Responsibilities	Presentation, lecture and question-answer
2	Written and visual resources	EASA and ECAC's Roles and Responsibilities	Presentation, lecture and question-answer
3	Written and visual resources	Passenger Services, Services to be Provided by Passenger Services Personnel	Presentation, lecture and question-answer
4	Written and visual resources	Ticket and Abbreviations on Tickets	Presentation, lecture and question-answer
5	Written and visual resources	Ground Handling and Ramp Services	Presentation, lecture and question-answer
6	Written and visual resources	Flight Operation and Flight Crew Management	Presentation, lecture and question-answer
7	Written and visual resources	Slot and Permit Operations	Presentation, lecture and question-answer
8	-	MID-TERM EXAM	-
9	Written and visual resources	Travel Documents, Passports and Types	Presentation, lecture and question-answer
10	Written and visual resources	Visa and Visa Types	Presentation, lecture and question-answer
11	Written and visual resources	Hazardous Substance Awareness	Presentation, lecture and question-answer
12	Written and visual resources	Classification of Hazardous Substances,	Presentation, lecture and question-answer
13	Written and visual resources	Labeling and Marking of Dangerous Goods	Presentation, lecture and question-answer
14	Written and visual resources	Restrictions and Restrictions on Hazardous Substances	Presentation, lecture and question-answer
15	Written and visual resources	Loading and Storage of Dangerous Goods	Presentation, lecture and question-answer
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Temsil, Gözetim ve Yönetim Kitabı, Sivil Havacılık Genel Müdürlüğü

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Teamwork skills					4
2	Teamwork skills					4
3	Ability to identify and solve problems in professional practice					4
4	Ability to identify and solve problems in professional practice					4

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Awareness of professional ethics and responsibility				3
2	Awareness of professional ethics and responsibility				3
3	Ability to use theoretical knowledge in practice					4
4	Ability to use theoretical knowledge in practice					4

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to understand, adopt and apply social cultural and social responsibilities				3
2	Ability to understand, adopt and apply social cultural and social responsibilities				3
3	Ability to manage a process to meet requirements				3
4	Ability to manage a process to meet requirements				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The awareness of the necessity of lifelong learning and the ability to realize it				3
2	The awareness of the necessity of lifelong learning and the ability to realize it				3
3	To be able to have knowledge about sectoral problems					4
4	To be able to have knowledge about sectoral problems					4

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to understand and apply professional legislation				3
2	Ability to understand and apply professional legislation				3
3	Ability to communicate in a foreign language					4
4	Ability to communicate in a foreign language					4

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to use information and communication technology tools and other professional tools and techniques					4
2	Ability to use information and communication technology tools and other professional tools and techniques					4
3	Ability to plan and implement professional processes				3
4	Ability to plan and implement professional processes				3

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Ability to communicate effectively				3
2	Ability to communicate effectively				3
3	Professional self-confidence skills				3
4	Professional self-confidence skills				3

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Entrepreneurship skills			2
2	Entrepreneurship skills			2

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	2	28
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	13	2	26
Laboratory	0	0	0
Reading	14	1	14
Assignment (Homework)	10	2	20
Project Work	0	0	0
Seminar	2	10	20
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	1	10	10
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	2	2
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	2	2
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	71	0	150