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ISTANBUL GELİŞİM UNIVERSITY INFORMATION SYSTEM

YOLCU HİZMETLERİ COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
HAY451 YOLCU HİZMETLERİ 7 3 3 8

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week Preparatory Topics(Subjects) Method
1 Literature review, examination of relevant book and article chapters, and review of lecture notes. Passenger Services, General Aviation Concept, History, Quality Policy, Vision, and Mission Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
2 Literature review, examination of relevant book and article chapters, and review of lecture notes. DGCA, ICAO, IATA, ECAC, EASA, airspace usage, traffic rights, and coding systems Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
3 Literature review, examination of relevant book and article chapters, and review of lecture notes. Aviation phonetics, terminology, and passenger service codes Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
4 Literature review, examination of relevant book and article chapters, and review of lecture notes. Flight details and types of journeys Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
5 Literature review, examination of relevant book and article chapters, and review of lecture notes. Ticketing, cargo, and operations services Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
6 Literature review, examination of relevant book and article chapters, and review of lecture notes. Check-in methods and process Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
7 Literature review, examination of relevant book and article chapters, and review of lecture notes. Passenger types Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
8 Literature review, examination of relevant book and article chapters, and review of lecture notes. Baggage, baggage tagging, and dangerous goods Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
9 Literature review, examination of relevant book and article chapters, and review of lecture notes. Boarding Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
10 - MID-TERM EXAM -
11 Literature review, examination of relevant book and article chapters, and review of lecture notes. Cancellations, emergency landings, passenger rights, FIM, arrival, transfer, and transit Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
12 Literature review, examination of relevant book and article chapters, and review of lecture notes. Travel documents Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
13 Literature review, examination of relevant book and article chapters, and review of lecture notes. Passenger profiles and visa types Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
14 Literature review, examination of relevant book and article chapters, and review of lecture notes. Passenger service message traffic Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
15 Literature review, examination of relevant book and article chapters, and review of lecture notes. Lost and found procedures Oral presentation and visual demonstration method, interactive question-and-answer technique, discussion management.
16 - FINAL EXAM -
17 - FINAL EXAM -