| 1 |
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Concept and definition of Quality,historical development of quality. |
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| 2 |
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Quality gurus. |
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| 3 |
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Definition and principles of Total Quality Management (TQM) (process approach). |
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| 4 |
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Principles of TQM, (Continuous improvement (Kaizen)) |
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| 5 |
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Principles of TQM (Leadership, total participation). |
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| 6 |
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Principles of TQM ( Suppliers and cooperation, customer-driven quality). |
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| 7 |
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Quality culture in organizations. |
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| 8 |
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MID-TERM EXAM |
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| 9 |
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The duties and responsibilities in organization |
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| 10 |
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TQM implementation steps |
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| 11 |
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Cost of no-quality. |
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| 12 |
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Comparison traditional quality approach and otal quality management |
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| 13 |
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Definition, kinds and importance of standard. ISO 9000:2008 Quality Management System Standartı. |
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| 14 |
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TS-EN-ISO 9000:2000 documentation examples. |
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| 15 |
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EFQM excellence model and self-assessment |
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| 16 |
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FINAL EXAM |
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| 17 |
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FINAL EXAM |
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