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QUALITY MANAGEMENT IN HEALTH INSTITUTIONS COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SYY344	QUALITY MANAGEMENT IN HEALTH INSTITUTIONS	6	3	3	4

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Review, Individual Research, Web Based Research	Introduction, General Information, Time Management	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
2	Review, Individual Research, Web Based Research	What is Quality? History, Total Quality Management	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
3	Review, Individual Research, Web Based Research	Quality and Leadership	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
4	Review, Individual Research, Web Based Research	Self-Respect - Ethics	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
5	Review, Individual Research, Web Based Research	Process (process) Management	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
6	Review, Individual Research, Web Based Research	Total Quality Management in Healthcare	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
7	Review, Individual Research, Web Based Research	Customer Satisfaction in Health Institutions	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
8	-	MID-TERM EXAM	-
9	Review, Individual Research, Web Based Research	Quality Measurement in Health Institutions	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
10	Review, Individual Research, Web Based Research	Official Correspondence Rules	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
11	Review, Individual Research, Web Based Research	Teamwork in Health Institutions	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
12	Review, Individual Research, Web Based Research	Continuous Quality Improvement in Healthcare	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
13	Review, Individual Research, Web Based Research	Patient rights	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
14	Review, Individual Research, Web Based Research	Accreditation	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
15	Review, Individual Research, Web Based Research	An overview	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-