| Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
|---|---|---|---|---|---|
| SYY344 | QUALITY MANAGEMENT IN HEALTH INSTITUTIONS | 6 | 3 | 3 | 4 |
Objectives and Contents |
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| Objectives: | Understanding the basic theoretical knowledge and skills related to quality management in health institutions, understanding the basic concepts, principles and techniques necessary for the effective management of quality in health institutions in today's changing conditions, and quality processes and practices in Turkey's health care system in the light of patient and employee safety principles. It is intended to provide an understanding of the |
| Content: | Quality Management course in Health Institutions, Quality concept, Historical Development of Quality, Total Quality Management, Quality and Leadership, Self-Ethics, Process Management, Total Quality Management in Health Services, Customer Satisfaction in Health Institutions, Quality Measurement, Teamwork, Official Correspondence Rules, Healthcare It includes Continuous Quality Improvement, Patient Rights and Accreditation. |