QUALITY MANAGEMENT IN HEALTH INSTITUTIONS PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SYY344	QUALITY MANAGEMENT IN HEALTH INSTITUTIONS	6	3	3	4

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. BUMİN ÇAĞATAY AKSU
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	Understanding the basic theoretical knowledge and skills related to quality management in health institutions, understanding the basic concepts, principles and techniques necessary for the effective management of quality in health institutions in today's changing conditions, and quality processes and practices in Turkey's health care system in the light of patient and employee safety principles. It is intended to provide an understanding of the
Contents of the Course Unit:	Quality Management course in Health Institutions, Quality concept, Historical Development of Quality, Total Quality Management, Quality and Leadership, Self-Ethics, Process Management, Total Quality Management in Health Services, Customer Satisfaction in Health Institutions, Quality Measurement, Teamwork, Official Correspondence Rules, Healthcare It includes Continuous Quality Improvement, Patient Rights and Accreditation.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
To be able to define the concept of quality in health services
Ability to associate quality with leadership, corporate culture and teamwork
To be able to interpret the contribution of continuous quality improvement to health services.
Explain the quality assurance systems and be able to discuss the features of quality assurance systems.
Ability to rank national and international patient safety targets
To be able to define the philosophy of Total Quality Management
Explain the concept of accreditation and be able to introduce accreditation standards
o be able to explain managerial responsibilities in the quality process in health services.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Review, Individual Research, Web Based Research	Introduction, General Information, Time Management	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
2	Review, Individual Research, Web Based Research	What is Quality? History, Total Quality Management	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
3	Review, Individual Research, Web Based Research	Quality and Leadership	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
4	Review, Individual Research, Web Based Research	Self-Respect - Ethics	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
5	Review, Individual Research, Web Based Research	Process (process) Management	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
6	Review, Individual Research, Web Based Research	Total Quality Management in Healthcare	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
7	Review, Individual Research, Web Based Research	Customer Satisfaction in Health Institutions	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
8	-	MID-TERM EXAM	-
9	Review, Individual Research, Web Based Research	Quality Measurement in Health Institutions	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
10	Review, Individual Research, Web Based Research	Official Correspondence Rules	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
11	Review, Individual Research, Web Based Research	Teamwork in Health Institutions	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
12	Review, Individual Research, Web Based Research	Continuous Quality Improvement in Healthcare	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
13	Review, Individual Research, Web Based Research	Patient rights	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
14	Review, Individual Research, Web Based Research	Accreditation	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
15	Review, Individual Research, Web Based Research	An overview	Lecture, question-answer, discussion, brainstorming, problem solving, observation, case study method.
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
S. Soyuk, A.U. Renovator. Quality Management in Healthcare Businesses, Açık ve Uzaktan Eğitim Fakültesi Yayınları.
http://kddb.gelisim.edu.tr/
S. Kaya, D. Tengilimoğlu et al. Quality Management in Health Institutions; T.R. Anadolu Üniversitesi Yayınları. No: 2864

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she has the advanced theoretical and practical knowledge supported by books including main and current knowledge on Health Management's field, practical tools, multimedia educational tools and other supported resources.				3

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she has the knowledge to attain scientific information, track current literature, evaluate and execute datas about Health Management.					4

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she can interpret and evaluate scientifically proven datas by using his/her advanced knowledge and skills on Health Management, he/she can identify the problems, analyze them, and solve them with the aid of researches and evidences based his/her professional ethical norms, by sharing the knowledge and being an excellent member of a team.				3

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she can train individuals, families and society by using his/her advanced theoretical and practical knowledge on Health Management studies.				3

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she can perform a study independently and take responsibility bycooperating with other groups of professions via using his/her advanced knowledge on Health Management.					4

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she can evaluatecritically the advanced knowledge and skills on Health Management.				3

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she can inform people and institutions relevant to Health Management by citing his/her suggestions about solutions both written and orally, and he/she can listen the requests and expectancies of those contacts.			2

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	He/she can gather, interpret, and execute information about Health Management field, and cooperate with people from other relevant disciplines in order to announce the information gathered by paying attention to social, cultural and ethical norms.		1

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	4	3	12
Land Surveying	0	0	0
Group Work	4	3	12
Laboratory	0	0	0
Reading	1	3	3
Assignment (Homework)	2	3	6
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	2	3	6
Social Activity	2	3	6
Thesis Work	2	3	6
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	3	3
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	3	3
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	35	0	101