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PASSENGER AND GROUND SERVICES COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
SHE159 PASSENGER AND GROUND SERVICES 1 2 2 4

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Determine the position of passenger services within the aviation system.
Identify passenger tickets and ticket types.
Explain passenger acceptance procedures and process.
Define baggage types and baggage operations.