| Explain the role and basic responsibilities of human resources management. |
| Describe the steps in human resources planning process. |
| Describe effective staff recruitment steps. |
| Describe employee selection process, problems in job interviews and ways to correct them. |
| Explain the purpose and content of the employee handbook. |
| Explain the purpose of the performance evaluation system and the steps in the evaluation process. |
| Explain the main payment, premiums and different types of payments as parts of a schedule of salaries. |