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BUSINESS ORGANIZATION PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
DPP209 BUSINESS ORGANIZATION 3 2 2 4

GENERAL INFORMATION

Language of Instruction : Turkish
Level of the Course Unit : ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit -
Coordinator of the Course Unit Assist.Prof. ŞENEL ÇAVUŞOĞLU
Instructor(s) of the Course Unit Assist.Prof. PELİN ÖZGÜNAY
Course Prerequisite No

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: With this course, it is aimed to gain the competence to know legal and social rights and to be prone to interdepartmental cooperation.
Contents of the Course Unit: It includes work and time study, Sales and marketing, Accounting, Determining the workload, determining the needs of the employee.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

You can work plan as accurate

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Written-Visual resources Course content and subject: introduction of the course. Management: Basic concepts, importance for businesses Lecture,Question-Answer
2 Research-Homework Historical Development of Management / Classical Management Approach Lecture,Question-Answer Evaluation of the previous week
3 Written-Visual resources Historical Development of Management / Neo Classical Management Approach Lecture,Video,Question-Answer
4 Research Historical Development of Management - Modern Management Approach Lecture,Question-Answer Evaluation of the previous week
5 Literature review Business Plan,Benefits of Business Plan Lecture,Video,Question-Answer
6 Written-Visual resources Evaluation of the Business Plan and Organization Lecture,Video,Question-Answer
7 Literature review Customer Relationship Management: Definition, Scope, Importance Lecture,Question-Answer Evaluation of the previous week
8 - MID-TERM EXAM -
9 Written-Visual resources Communication with Customers and Its Dimensions Lecture,Video,Question-Answer
10 Literature review Customer Loyalty and Quality in Services Lecture,Question-Answer Evaluation of the previous week
11 Research-Homework Problems Encountered in Customer Relations and Their Solutions Written-Visual resources
12 Written-Visual resources Customer Acquisition, Retention and Creation of Customer Lifetime Value Lecture,Question-Answer Evaluation of the previous week
13 Written-Visual resources-Research-Homework The Relationship of Customer Relationship Management with Other Concepts Lecture,Video,Question-Answer
14 Literature review Customer Objections and Complaints Management Lecture,Question-Answer Evaluation of the previous week
15 Written-Visual resources Reasons for Failure in Customer Relationship Management Lecture,Question-Answerr
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Atıgan, F. (2014). Yönetim ve Organizasyon. Ankara: Nobel Yayıncılık.
Robbins, S. P., & Judge, T. A. (2016). Organizational Behavior (Cilt Fourteenth Edition).
Üniversitesi, A. (2016). Yönetim ve Organizasyon. Eskişehir: Açıköğretim Yayınları.
Demirel, Y. (2017). Müşteri İlişkileri Yönetimi : Teori, Uygulama, Ölçüm. Ankara: Seçkin Yayıncılık.
İş Organizasyonu konularına ve sektöre yönelik güncel makaleler

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
The basic structure of the human body, including head and neck region primarily forming organs and structures of systems to learn.
5
2
Laboratory equipment and materials used in dental prostheses have knowledge about.
4

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
The work carried out in the laboratories of dental prostheses and practical application can theoretically know.
4
2
Basic computer knowledge as well as to the profession learns to use the software and hardware.
4
3
Know the correct terminology for communication dentistry.
4

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
The structure of the masticatory system used in prosthetic and orthodontic treatment can produce fixed and removable prostheses and appliances.
5
2
Related to the use of dental laboratory equipment, maintenance and simple repairs as needed can do.
5

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
In the laboratory, he and other employees necessary to protect them from cross-infection know and apply the rules of hygiene.
5
2
With dentists and other dental prosthetist can communicate effectively.
5

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
In line with developments in dentistry, science and technology, taking advantage of all sorts of doctors wants prosthetic and orthodontic apparatus can produce on its own.
4
2
These appliances can repair the disorder. While these practices pay attention to universal values​​, ethical principles and responsibilities depend on the owner works as a dental prosthetist.
5

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Dental prosthesis technology, and with it all kinds of dental development and innovation in attempts to follow and implement them, self-confidence, national and international level to be respected dental prosthetist.
4

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Ethical principles and professional values ​​embraced and apply them capable, professional liability, with the profession about the developments to follow and life-long learning and self-development as it champions, teamwork, within the team and provide services that communicate with people open to the dental prosthetist to be.
5

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Dental prosthesis with theoretical and practical knowledge about technology as dental prosthetist its own or in a team can produce all kinds of prosthetic apparatus.
4
2
This service can open laboratory to produce its own as a profession in the public or private organization is able to perform.
4

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 2 28
Preliminary & Further Study 14 2 28
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 0 0 0
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 14 2 28
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 14 1 14
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 58 0 100
Total Workload of the Course Unit 100
Workload (h) / 25.5 3,9
ECTS Credits allocated for the Course Unit 4,0