Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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DPP209 | BUSINESS ORGANIZATION | 3 | 2 | 2 | 4 |
GENERAL INFORMATION |
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Language of Instruction : | Turkish |
Level of the Course Unit : | ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle |
Type of the Course : | Elective |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Assist.Prof. ŞENEL ÇAVUŞOĞLU |
Instructor(s) of the Course Unit | Assist.Prof. PELİN ÖZGÜNAY |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
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Objectives of the Course Unit: | With this course, it is aimed to gain the competence to know legal and social rights and to be prone to interdepartmental cooperation. |
Contents of the Course Unit: | It includes work and time study, Sales and marketing, Accounting, Determining the workload, determining the needs of the employee. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
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You can work plan as accurate |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
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Week | Preparatory | Topics(Subjects) | Method |
1 | Written-Visual resources | Course content and subject: introduction of the course. Management: Basic concepts, importance for businesses | Lecture,Question-Answer |
2 | Research-Homework | Historical Development of Management / Classical Management Approach | Lecture,Question-Answer Evaluation of the previous week |
3 | Written-Visual resources | Historical Development of Management / Neo Classical Management Approach | Lecture,Video,Question-Answer |
4 | Research | Historical Development of Management - Modern Management Approach | Lecture,Question-Answer Evaluation of the previous week |
5 | Literature review | Business Plan,Benefits of Business Plan | Lecture,Video,Question-Answer |
6 | Written-Visual resources | Evaluation of the Business Plan and Organization | Lecture,Video,Question-Answer |
7 | Literature review | Customer Relationship Management: Definition, Scope, Importance | Lecture,Question-Answer Evaluation of the previous week |
8 | - | MID-TERM EXAM | - |
9 | Written-Visual resources | Communication with Customers and Its Dimensions | Lecture,Video,Question-Answer |
10 | Literature review | Customer Loyalty and Quality in Services | Lecture,Question-Answer Evaluation of the previous week |
11 | Research-Homework | Problems Encountered in Customer Relations and Their Solutions | Written-Visual resources |
12 | Written-Visual resources | Customer Acquisition, Retention and Creation of Customer Lifetime Value | Lecture,Question-Answer Evaluation of the previous week |
13 | Written-Visual resources-Research-Homework | The Relationship of Customer Relationship Management with Other Concepts | Lecture,Video,Question-Answer |
14 | Literature review | Customer Objections and Complaints Management | Lecture,Question-Answer Evaluation of the previous week |
15 | Written-Visual resources | Reasons for Failure in Customer Relationship Management | Lecture,Question-Answerr |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
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Atıgan, F. (2014). Yönetim ve Organizasyon. Ankara: Nobel Yayıncılık. |
Robbins, S. P., & Judge, T. A. (2016). Organizational Behavior (Cilt Fourteenth Edition). |
Üniversitesi, A. (2016). Yönetim ve Organizasyon. Eskişehir: Açıköğretim Yayınları. |
Demirel, Y. (2017). Müşteri İlişkileri Yönetimi : Teori, Uygulama, Ölçüm. Ankara: Seçkin Yayıncılık. |
İş Organizasyonu konularına ve sektöre yönelik güncel makaleler |
ASSESSMENT |
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Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
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0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
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Theoretical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
The basic structure of the human body, including head and neck region primarily forming organs and structures of systems to learn.
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5 | |||||
2 |
Laboratory equipment and materials used in dental prostheses have knowledge about.
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4 |
KNOWLEDGE |
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Factual |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
The work carried out in the laboratories of dental prostheses and practical application can theoretically know.
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4 | |||||
2 |
Basic computer knowledge as well as to the profession learns to use the software and hardware.
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4 | |||||
3 |
Know the correct terminology for communication dentistry.
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4 |
SKILLS |
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Cognitive |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
The structure of the masticatory system used in prosthetic and orthodontic treatment can produce fixed and removable prostheses and appliances.
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5 | |||||
2 |
Related to the use of dental laboratory equipment, maintenance and simple repairs as needed can do.
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5 |
SKILLS |
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Practical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
In the laboratory, he and other employees necessary to protect them from cross-infection know and apply the rules of hygiene.
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5 | |||||
2 |
With dentists and other dental prosthetist can communicate effectively.
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5 |
OCCUPATIONAL |
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Autonomy & Responsibility |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
In line with developments in dentistry, science and technology, taking advantage of all sorts of doctors wants prosthetic and orthodontic apparatus can produce on its own.
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4 | |||||
2 |
These appliances can repair the disorder. While these practices pay attention to universal values, ethical principles and responsibilities depend on the owner works as a dental prosthetist.
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5 |
OCCUPATIONAL |
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Learning to Learn |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Dental prosthesis technology, and with it all kinds of dental development and innovation in attempts to follow and implement them, self-confidence, national and international level to be respected dental prosthetist.
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4 |
OCCUPATIONAL |
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Communication & Social |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Ethical principles and professional values embraced and apply them capable, professional liability, with the profession about the developments to follow and life-long learning and self-development as it champions, teamwork, within the team and provide services that communicate with people open to the dental prosthetist to be.
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5 |
OCCUPATIONAL |
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Occupational and/or Vocational |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Dental prosthesis with theoretical and practical knowledge about technology as dental prosthetist its own or in a team can produce all kinds of prosthetic apparatus.
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4 | |||||
2 |
This service can open laboratory to produce its own as a profession in the public or private organization is able to perform.
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4 |
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
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Workload for Learning & Teaching Activities |
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Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 14 | 2 | 28 |
Preliminary & Further Study | 14 | 2 | 28 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 0 | 0 | 0 |
Assignment (Homework) | 0 | 0 | 0 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 0 | 0 | 0 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 14 | 2 | 28 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 14 | 1 | 14 |
Short Exam | 0 | 0 | 0 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 58 | 0 | 100 |
Total Workload of the Course Unit | 100 | ||
Workload (h) / 25.5 | 3,9 | ||
ECTS Credits allocated for the Course Unit | 4,0 |