REPRESENTATION SUPERVISION AND MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
AVM321	REPRESENTATION SUPERVISION AND MANAGEMENT	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. GÜLŞEN FİLAZOĞLU ÇOKLUK
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	This course aims to train professionally qualified personnel who has the purpose to work in aviation industry in order to carry out all representation surveillance and management functions at the professional level, having a good command of theoretical and practical management skills, and demonstrating leadership style for the service.
Contents of the Course Unit:	Contents of the course include subjects such as teaching all the management techniques related to airline management surveillance inspection functions such as load, location, flight, inspection, surveillance departments and sub-units of these sections.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Evaluate the management, inspection functions, leadership style for the service.
Identify basic concepts on Representation, Surveillance and Inspection.
Evaluate Representation, surveillance and Inspection Processes.
Formulate Passenger motion scenarios and the process of flow between passenger load and airplane.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Thesis analysis, reading, presentation	Representation surveillance and management functions, leadership for service	Presentation
2	Thesis analysis, reading, presentation	History of aviation, passenger services, flight services	Presentation
3	Thesis analysis, reading, presentation	AIP and parts, security audit	Presentation
4	Thesis analysis, reading, presentation	Lost luggage management and cargo operation services	Presentation
5	Thesis analysis, reading, presentation	Hazardous goods, ramp security and apron rules	Presentation
6	Thesis analysis, reading, presentation	Passenger load and flow process in aircrafts	Presentation
7	Thesis analysis, reading, presentation	Passenger and travel types passenger profile and traffic, travel management documents	Presentation
8	-	MID-TERM EXAM	-
9	Thesis analysis, reading, presentation	Passenger and travel types passenger profile and traffic, travel management documents	Presentation
10	Thesis analysis, reading, presentation	Passenger motion scenarios, Passenger load and flow process in aircrafts	Presentation
11	Thesis analysis, reading, presentation	Management of image systems	Presentation
12	Thesis analysis, reading, presentation	Person, object counting and follow system	Presentation
13	Thesis analysis, reading, presentation	Round services	Presentation
14	Thesis analysis, reading, presentation	Commercial services	Presentation
15	Thesis analysis, reading, presentation	Accommodation services	Presentation
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
https://www.sgs.com/en/transportation/aerospace-and-aviation/aviation-management-and-flight-operations-services, Eylul 2018
DHMI : ‘Yonetim Sistemleri Egitim Kitabi’ (2018) : Havacılık Eğitim Dairesi Başkanlığı Isletme Egitim Planlama ve Uygulama Mudurlugu
IATA Ground Operations Manual (IGOM)
Aircraft Ground Handling, Subash S Narayanan -2019

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use information sources, including the most effective methods and current information related to psychology and auxiliary disciplines at a high level. (Bloom 3)
2	Identify problems in psychology and produce solutions. (Blooms 3)

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Distinguish normal and abnormal behaviors. (Blooms 2)
2	Interpret and report psychology research. (Bloom 3)

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Establish connections between psychology and other social sciences. (Bloom 4)

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Apply psychological tests. (Bloom 3).
2	Gain knowledge and skills about contemporary psychology theories and integrate this knowledge and skills to help individuals. (Bloom 6)
3	Conduct various experiments in the field of psychology. (Bloom 6)

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Collaborate with the necessary institutions and individuals in the field studies. (6)

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Integrate developments in psychology with existing knowledge. (Blooms 6)
2	Scientifically analyze human behavior. (Bloom 4)

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Express his/her knowledge and thoughts about the field in a fluent and understandable manner both written and verbally. (Bloom 2)
2	Recognize the individual, national and universal influences of problems in the field of psychology

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Integrate the knowledge of computer software, hardware and statistics required by the field of psychology. (blooms 6)
2	Survey the developments in information and communication technologies. (Bloom 4)
3	Support social projects related to psychology. (Blooms 5)

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	2	15	30
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	2	13	26
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	33	0	126