Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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AVM410 | TICKETING AND RESERVATION | 5 | 3 | 3 | 5 |
GENERAL INFORMATION |
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Language of Instruction : | English |
Level of the Course Unit : | BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : | Elective |
Mode of Delivery of the Course Unit | - |
Coordinator of the Course Unit | Assist.Prof. GÜLŞEN FİLAZOĞLU ÇOKLUK |
Instructor(s) of the Course Unit | |
Course Prerequisite | No |
OBJECTIVES AND CONTENTS |
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Objectives of the Course Unit: | The aim of this course is to teach the Galileo system, which is the international reservation system used in travel agencies, in practice. |
Contents of the Course Unit: | Airline reservation entries, PNR creation, mandatory entries, non-mandatory entries, special request entries, changes on the PNR, divide, queue, e-mail entries, automatic pricing, ticket rules. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
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Lists country, city, airport, airline codes through the central reservation system |
Lists international flight schedule information through the central reservation system |
Creates a reservation through the central reservation system |
Through the central reservation system, the customer enters their special requests into the system. |
Charges the reservation through the central reservation system |
Makes ticketing through the central reservation system |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
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Week | Preparatory | Topics(Subjects) | Method |
1 | literature review, presentation | General information about central reservation and automation systems | Lecture, Question and Answer, Discussion Method |
2 | literature review, presentation | Slot concept in aviation | Lecture, Question and Answer, Discussion Method |
3 | literature review, presentation | Finding and decoding codes used in aviation (Decoding-Encoding) | hands-on work- applied study |
4 | literature review, presentation | Viewing flight schedules | hands-on work- applied study |
5 | literature review, presentation | Reservation creation, mandatory and non-mandatory entries | hands-on work- applied study |
6 | literature review, presentation | Special request entries (OSI-SSR) | hands-on work- applied study |
7 | literature review, presentation | View created reservation, add or remove segments, change status | hands-on work- applied study |
8 | - | MID-TERM EXAM | - |
9 | literature review, presentation | Making changes to a reservation | hands-on work- applied study |
10 | literature review, presentation | Checking ticket rules | hands-on work- applied study |
11 | literature review, presentation | Fee loading, fee rules | hands-on work- applied study |
12 | literature review, presentation | Making changes to a ticket | hands-on work- applied study |
13 | literature review, presentation | Reservation division, queue and e-mail operations | hands-on work- applied study |
14 | literature review, presentation | Applied sample solutions | hands-on work- applied study |
15 | literature review, presentation | Applied sample solutions | hands-on work- applied study |
16 | - | FINAL EXAM | - |
17 | - | FINAL EXAM | - |
SOURCE MATERIALS & RECOMMENDED READING |
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Sharma, J. K. (2009). Flight Reservation and Airline Ticketing. Kanishka Publishers, Distributors. |
Shon, Z. Y., Chen, F. Y., & Chang, Y. H. (2003). Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management, 9(5), 325-331. |
Gautam, P. (2015). Online Airline Ticketing System. |
Brunger, W. G. (2010). The impact of the Internet on airline fares: The ‘Internet Price Effect’. Journal of revenue and pricing management, 9(1), 66-93. |
ASSESSMENT |
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Assessment & Grading of In-Term Activities | Number of Activities | Degree of Contribution (%) | Description |
Level of Contribution | |||||
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0 | 1 | 2 | 3 | 4 | 5 |
KNOWLEDGE |
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Theoretical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Use information sources, including the most effective methods and current information related to psychology and auxiliary disciplines at a high level. (Bloom 3)
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2 |
Identify problems in psychology and produce solutions. (Blooms 3)
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KNOWLEDGE |
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Factual |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Distinguish normal and abnormal behaviors. (Blooms 2)
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2 |
Interpret and report psychology research. (Bloom 3)
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SKILLS |
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Cognitive |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Establish connections between psychology and other social sciences. (Bloom 4)
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SKILLS |
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Practical |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Apply psychological tests. (Bloom 3).
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2 |
Gain knowledge and skills about contemporary psychology theories and integrate this knowledge and skills to help individuals. (Bloom 6)
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3 |
Conduct various experiments in the field of psychology. (Bloom 6)
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OCCUPATIONAL |
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Autonomy & Responsibility |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Collaborate with the necessary institutions and individuals in the field studies. (6)
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OCCUPATIONAL |
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Learning to Learn |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Integrate developments in psychology with existing knowledge. (Blooms 6)
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2 |
Scientifically analyze human behavior. (Bloom 4)
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OCCUPATIONAL |
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Communication & Social |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Express his/her knowledge and thoughts about the field in a fluent and understandable manner both written and verbally. (Bloom 2)
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2 |
Recognize the individual, national and universal influences of problems in the field of psychology
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OCCUPATIONAL |
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Occupational and/or Vocational |
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Programme Learning Outcomes | Level of Contribution | ||||||
0 | 1 | 2 | 3 | 4 | 5 | ||
1 |
Integrate the knowledge of computer software, hardware and statistics required by the field of psychology. (blooms 6)
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2 |
Survey the developments in information and communication technologies. (Bloom 4)
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3 |
Support social projects related to psychology. (Blooms 5)
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WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
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Workload for Learning & Teaching Activities |
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Type of the Learning Activites | Learning Activities (# of week) | Duration (hours, h) | Workload (h) |
Lecture & In-Class Activities | 14 | 3 | 42 |
Preliminary & Further Study | 14 | 2 | 28 |
Land Surveying | 0 | 0 | 0 |
Group Work | 0 | 0 | 0 |
Laboratory | 0 | 0 | 0 |
Reading | 0 | 0 | 0 |
Assignment (Homework) | 0 | 0 | 0 |
Project Work | 0 | 0 | 0 |
Seminar | 0 | 0 | 0 |
Internship | 0 | 0 | 0 |
Technical Visit | 0 | 0 | 0 |
Web Based Learning | 0 | 0 | 0 |
Implementation/Application/Practice | 0 | 0 | 0 |
Practice at a workplace | 0 | 0 | 0 |
Occupational Activity | 0 | 0 | 0 |
Social Activity | 0 | 0 | 0 |
Thesis Work | 0 | 0 | 0 |
Field Study | 0 | 0 | 0 |
Report Writing | 0 | 0 | 0 |
Final Exam | 1 | 1 | 1 |
Preparation for the Final Exam | 4 | 5 | 20 |
Mid-Term Exam | 1 | 1 | 1 |
Preparation for the Mid-Term Exam | 5 | 6 | 30 |
Short Exam | 0 | 0 | 0 |
Preparation for the Short Exam | 0 | 0 | 0 |
TOTAL | 39 | 0 | 122 |
Total Workload of the Course Unit | 122 | ||
Workload (h) / 25.5 | 4,8 | ||
ECTS Credits allocated for the Course Unit | 5,0 |