PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
AVM309	PASSENGER SERVICES	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. TUĞBA AKMAN KAPLAN
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	Aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit:	Contents of the lesson include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Explain passenger entrance and exit procedures to the airport and the plane.
Learn problem solving, information and orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Internet search on the subject	Passenger services concept	Visual Aided Lecture
2	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
3	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
4	Internet search on the subject	Contents and functions of documents used in Passenger services	Visual Aided Lecture
5	Internet search on the subject	Accepting the Baggage and Baggage Tag	Visual Aided Lecture
6	Internet search on the subject	Check-in	Visual Aided Lecture
7	Internet search on the subject	Flight Analysis	Visual Aided Lecture
8	-	MID-TERM EXAM	-
9	Internet search on the subject	Communications	Visual Aided Lecture
10	Internet search on the subject	Passengers of special services	Visual Aided Lecture
11	Internet search on the subject	Passengers of special services	-
12	Internet search on the subject	Flight problems	Visual Aided Lecture
13	Internet search on the subject	Services for arriving and departing passengers	Visual Aided Lecture
14	Internet search on the subject	Passenger services message traffic	Visual Aided Lecture
15	Internet search on the subject	Lost property issues	Visual Aided Lecture
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)
www.turkishairlines.com
Mahan Air Ground Operations Manual (Sara Mojavezi)
www.skybrary.aero

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to identify the main characteristics of literary movements such as modernism, postmodernism, and postcolonialism during the process of analysing a literary text verbally or in an essay.
2	The graduate will be able to relate language structure to its functions in a literary text.
3	The graduate will be able to explain and generate ideas on literary texts or visual work such as films.
4	The graduate will be able to identify the language and the writing style of a wide range of authors, poets, and playwrights from different periods.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to explain the key terms and concepts associated with language, literature, and culture.
2	The graduate will be able to historically categorise various centuries or periods of time such as the Renaissance or the 20th century according to the literary, theoretical, social, and political developments reflected in literary texts.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to compare and contrast characteristics of different literary genres.
2	The graduate will be able to interpret literary works produced in various cultures with different ethnical background.
3	The graduate will be able to compare and contrast different periods of time such as the Middle Ages and the Victorian Era in accordance with their distinctive literary, theoretical, social, and political background verbally or in an essay.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to apply literary theories and develop argument of their own in the process of writing a research paper.
2	The graduate will be able to formulate a sophisticated argument/thesis in compliance with the ethical requirements needed to avoid plagiarism during the process of writing a research paper.
3	The graduate will be able to apply research skills to gather, organise, and present information skills in a research paper.
4	The graduate will be able to employ translation methods while translating a text from English to Turkish or vice versa.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to organise occupational and academic activities including meeting, seminars, and conferences.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to determine his or her own learning requirements and goals to develop sustainable attitude towards life-long learning.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to develop effective oral and written communication skills in English.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to appraise and criticise development of the social rights, democracy, social justice, gender and racial identity, cultural and ethical values.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	2	26
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	2	15	30
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	2	13	26
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	33	0	126