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PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
AVM309 PASSENGER SERVICES 5 3 3 5

GENERAL INFORMATION

Language of Instruction : English
Level of the Course Unit : BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course : Elective
Mode of Delivery of the Course Unit Face to face
Coordinator of the Course Unit Prof.Dr. SELMA KARATEPE
Instructor(s) of the Course Unit

OBJECTIVES AND CONTENTS

Objectives of the Course Unit: Aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit: Contents of the lesson include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)

Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Explain passenger entrance and exit procedures to the airport and the plane.
Learn problem solving, information and orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY

Week Preparatory Topics(Subjects) Method
1 Internet search on the subject Passenger services concept Visual Aided Lecture
2 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
3 Internet search on the subject Travel documents used in the aviation sector Visual Aided Lecture
4 Internet search on the subject Contents and functions of documents used in Passenger services Visual Aided Lecture
5 Internet search on the subject Accepting the Baggage and Baggage Tag Visual Aided Lecture
6 Internet search on the subject Check-in Visual Aided Lecture
7 Internet search on the subject Flight Analysis Visual Aided Lecture
8 - MID-TERM EXAM -
9 Internet search on the subject Communications Visual Aided Lecture
10 Internet search on the subject Passengers of special services Visual Aided Lecture
11 Internet search on the subject Passengers of special services -
12 Internet search on the subject Flight problems Visual Aided Lecture
13 Internet search on the subject Services for arriving and departing passengers Visual Aided Lecture
14 Internet search on the subject Passenger services message traffic Visual Aided Lecture
15 Internet search on the subject Lost property issues Visual Aided Lecture
16 - FINAL EXAM -
17 - FINAL EXAM -

SOURCE MATERIALS & RECOMMENDED READING

Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)

ASSESSMENT

Assessment & Grading of In-Term Activities Number of Activities Degree of Contribution (%) Description
Level of Contribution
0 1 2 3 4 5

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES

KNOWLEDGE

Theoretical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Explain the historical development process of Aviation Management.
4
2
Use computer programs related to Aviation Transportation.
5
3
Define basic concepts related with aviation management.
5

KNOWLEDGE

Factual

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Relate the information and facts in the field with other social sciences such as law, sociology, philosophy and history.
4
2
Classify the relationship between the basic functions of the business and the interactions between these functions.
5
3
Apply knowledge and skills related to his / her field by considering the legal aspect of occupational health and safety.
5
4
Explain the concepts of entrepreneurship and innovation with the field.
5

SKILLS

Cognitive

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Manage operational activities related to the airline.
5
2
Gain lifelong learning skills and use knowledge of the field in the business life with the awareness of social responsibility.
5

SKILLS

Practical

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Prepare written agreements with relevant institutions in accordance with the legislation.
5
2
Perform the theoretical and practical knowledge related to the field with appropriate analytical methods and modeling techniques in business life.
5
3
Manage all phases from planning to implementation of aviation operations as a member of a team.
5
4
Cooperate with stakeholders related to air transport.
5
5
Develop the modern techniques and tools necessary for applications related to the field.
4

OCCUPATIONAL

Autonomy & Responsibility

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Execute a study in his/her field independently.
4
2
Decide as an individual or a team member to solve the problems encountered in applications related to the field.
4

OCCUPATIONAL

Learning to Learn

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Evaluate advanced knowledge and skills in his/her field with a critical approach.
3
2
Apply activities to improve his/her performance and his / her responsibility in line with the learning objectives by determining the learning needs.
4

OCCUPATIONAL

Communication & Social

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Communicate with people and institutions related to the field in writing and verbally.
5
2
Explain his/her thoughts on the issues related to the field and suggestions for solutions to the problems by the related departments by using supporting quantitative and qualitative data.
4
3
Organize projects and activities for the social environment with social responsibility consciousness and to be able to apply those.
3

OCCUPATIONAL

Occupational and/or Vocational

Programme Learning Outcomes Level of Contribution
0 1 2 3 4 5
1
Manage airports and terminal operations efficiently using aviation and business information.
4

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT

Workload for Learning & Teaching Activities

Type of the Learning Activites Learning Activities (# of week) Duration (hours, h) Workload (h)
Lecture & In-Class Activities 14 3 42
Preliminary & Further Study 13 2 26
Land Surveying 0 0 0
Group Work 0 0 0
Laboratory 0 0 0
Reading 0 0 0
Assignment (Homework) 0 0 0
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Final Exam 1 1 1
Preparation for the Final Exam 2 15 30
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 2 13 26
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
TOTAL 33 0 126
Total Workload of the Course Unit 126
Workload (h) / 25.5 4,9
ECTS Credits allocated for the Course Unit 5,0