PASSENGER SERVICES PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HYM309	PASSENGER SERVICES	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. GÜLŞEN FİLAZOĞLU ÇOKLUK
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	This course aims to understand all the procedures to be done for the passengers at the airport.
Contents of the Course Unit:	Contents of the course include the subjects such as all procedures, terms and behaviours related to passenger services.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Identify the terms related to passenger services.
Explain the content and functions of documents used in passenger services.
Identify the third party organisations and service relations at the airport at basic level.
Summarize passenger entrance and exit procedures to the airport and the plane; and problem solving, information giving, orientation techniques.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Internet search on the subject	Passenger services concept	Visual Aided Lecture
1	Internet search on the subject	Passenger services concept	Visual Aided Lecture
2	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
2	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
3	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
3	Internet search on the subject	Travel documents used in the aviation sector	Visual Aided Lecture
4	Internet search on the subject	Contents and functions of documents used in Passenger services	Visual Aided Lecture
4	Internet search on the subject	Contents and functions of documents used in Passenger services	Visual Aided Lecture
5	Internet search on the subject	Accepting the Baggage and Baggage Tag	Visual Aided Lecture
5	Internet search on the subject	Accepting the Baggage and Baggage Tag	Visual Aided Lecture
6	Internet search on the subject	Check-in	Visual Aided Lecture
6	Internet search on the subject	Check-in	Visual Aided Lecture
7	Internet search on the subject	Flight Analysis	Visual Aided Lecture
7	Internet search on the subject	Flight Analysis	Visual Aided Lecture
8	-	MID-TERM EXAM	-
8	-	MID-TERM EXAM	-
9	Internet search on the subject	Communications	Visual Aided Lecture
9	Internet search on the subject	Communications	Visual Aided Lecture
10	Internet search on the subject	Passengers of special services	Visual Aided Lecture
10	Internet search on the subject	Passengers of special services	Visual Aided Lecture
11	Internet search on the subject	Passengers of special services	Visual Aided Lecture
11	Internet search on the subject	Passengers of special services	Visual Aided Lecture
12	Internet search on the subject	Flight problems	Visual Aided Lecture
12	Internet search on the subject	Flight problems	Visual Aided Lecture
13	Internet search on the subject	Services for arriving and departing passengers	Visual Aided Lecture
13	Internet search on the subject	Services for arriving and departing passengers	Visual Aided Lecture
14	Internet search on the subject	Passenger services message traffic	Visual Aided Lecture
14	Internet search on the subject	Passenger services message traffic	Visual Aided Lecture
15	Internet search on the subject	Lost property issues	Visual Aided Lecture
15	Internet search on the subject	Lost property issues	Visual Aided Lecture
16	-	FINAL EXAM	-
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Introduction to Airline Ground Service (Colin C. Law- Mary R. Doerflein)
Yolcu Hizmetleri( Sivil Havacilik Genel Mudurlugu) http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/yayinlar/yolcu_hizmetleri_06.02.2014.pdf
Mahan Air Ground Operations Manual (Sara Mojavezi)
www.turkishairlines.com

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Use knowledge sources consisting of the most effective methods and up-to-date information, implementation of tools and materials about psychology and supporting disciplinaries. (Blooms 3)
2	Determine problems in the field of psychology and solve them. (Blooms 3)

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Discriminate between normal and abnormal behaviours. (Blooms 2)
2	Interpret psychology researches and report on them. (Blooms 3)

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Relate between psychology and other social sciences on relations. (Blooms 4)

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Apply psychological tests. (Blooms 3)
2	Integrate knowledge and skills gained on the theories of contemporary psychology in the phases of helping individuals. (Blooms 6)
3	Conduct several experiments in the field of psychology. (Blooms 6)

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Collaborate with relevant organizations and individuals on the field studies. (Blooms 6)

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Integrate developments in the field of psychology to the existing knowledge. (Blooms 6)
2	Scientifically analyse human behaviours. (Blooms 4)

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explain knowledge and ideas gained in the field fluently and apprehensibly in a written way and verbally. (Blooms 2)
2	Recognize individual, national and universal effects of problems in the field of psychology. (Blooms 2)

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Integrate computer software and hardware and statistics in the field of psychology to their studies. (Blooms 6)
2	Survey developments in informatics and communication technologies. (Blooms 4)
3	Support social projects in the field of psychology. (Blooms 5)

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	13	3	39
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	13	1	13
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	13	1	13
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	3	4	12
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	2	4	8
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	60	0	129