Code |
Name of the Course Unit |
Semester |
In-Class Hours (T+P) |
Credit |
ECTS Credit |
ISL430 |
CONSUMER BEHAVIOUR |
5 |
3 |
3 |
5 |
GENERAL INFORMATION |
Language of Instruction : |
Turkish |
Level of the Course Unit : |
BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle |
Type of the Course : |
Elective |
Mode of Delivery of the Course Unit |
- |
Coordinator of the Course Unit |
Assist.Prof. GÜLŞEN FİLAZOĞLU ÇOKLUK |
Instructor(s) of the Course Unit |
|
Course Prerequisite |
No |
OBJECTIVES AND CONTENTS |
Objectives of the Course Unit: |
The aim of the course is to inform students about the factors affecting consumer behavior and consumer decision making process. Another objective is to emhasize on the correlation between the analysis of consumer behavior and development of marketing strategies. Students will be able to develop proper marketing strategies for a specific target consumer group after completing the course. |
Contents of the Course Unit: |
Factors that influence consumer behavior such as perception, motivation, learning, personality, culture and values are examined as well as consumer decison making process and styles. |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
Define the main factors affecting consumer behaviours. |
Distinguish the relations between different consumer behaviours and consumption. |
Explain social and ethical effects of marketing activities on consumer behaviours. |
Analyzes the consumer purchasing decision process. |
WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY |
Week |
Preparatory |
Topics(Subjects) |
Method |
1 |
Reading and Case Study |
General overview on consumer behaviour |
Lecture & Presentation & Discussion |
2 |
Reading and Case Study |
Consumer behaviour - marketing strategy relation |
Lecture & Presentation & Discussion |
3 |
Reading and Case Study |
Perception |
Lecture & Presentation & Discussion |
4 |
Reading and Case Study |
Learning and memory |
Lecture & Presentation & Discussion |
5 |
Reading and Case Study |
Motivation |
Lecture & Presentation & Discussion |
6 |
Reading and Case Study |
Attitudes |
Lecture & Presentation & Discussion |
7 |
Reading and Case Study |
Ego |
Lecture & Presentation & Discussion |
8 |
- |
MID-TERM EXAM |
- |
9 |
Reading and Case Study |
Personality |
Lecture & Presentation & Discussion |
10 |
Reading and Case Study |
Life styles and values |
Lecture & Presentation & Discussion |
11 |
Reading and Case Study |
Buying decision making process |
Lecture & Presentation & Discussion |
12 |
Reading and Case Study |
Spread of innovations |
Lecture & Presentation & Discussion |
13 |
Reading and Case Study |
Consultative groups |
Lecture & Presentation & Discussion |
14 |
Reading and Case Study |
Family and social class |
Lecture & Presentation & Discussion |
15 |
Reading and Case Study |
Culture |
Lecture & Presentation & Discussion |
16 |
- |
FINAL EXAM |
- |
17 |
- |
FINAL EXAM |
- |
SOURCE MATERIALS & RECOMMENDED READING |
Okumuş, A. (2013). Tüketici Davranışı: Teorik Ve Uygulamalı Bir Yaklaşım. Baskı, Türkmen Yayıncılık, İstanbul. |
Erdoğan, K. (2013). Tüketici Davranışı ve Pazarlama Stratejileri, 5 Baskı, Ankara: Seçkin Yayıncılık San ve Tic. |
Schiffman, L. G., & Kanuk, L. L. (2000). Consumer behavior, 7th. NY: Prentice Hall. |
Wells, W. D., & David, P. (1996). Consumer Behavior, 5th. John Wiley & Sons. |
Journal of Consumer Behaviour |
Çakırer, M. A., & Bozyiğit, S. (2020). Tüketici Davranışları, 1. Baskı, Nobel Akademik Yayıncılık, Ankara. |
Sethna, Z. (2023). Consumer Behaviour, Fifth Edition, SAGE Publications Inc. |
Hoffmann, S., & Akbar, P. (2023). Consumer Behavior, Understanding Consumers– Designing Marketing Activities, Springer. |
ASSESSMENT |
Assessment & Grading of In-Term Activities |
Number of Activities |
Degree of Contribution (%) |
Description |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES
KNOWLEDGE |
Theoretical |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Use knowledge sources consisting of the most effective methods and up-to-date information, implementation of tools and materials about psychology and supporting disciplinaries.
(Blooms 3)
|
|
|
|
|
|
|
2 |
Determine problems in the field of psychology and solve them. (Blooms 3)
|
|
|
|
|
|
|
KNOWLEDGE |
Factual |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Discriminate between normal and abnormal behaviours. (Blooms 2)
|
|
|
|
|
|
|
2 |
Interpret psychology researches and report on them. (Blooms 3)
|
|
|
|
|
|
|
SKILLS |
Cognitive |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Relate between psychology and other social sciences on relations. (Blooms 4)
|
|
|
|
|
|
|
SKILLS |
Practical |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Apply psychological tests. (Blooms 3)
|
|
|
|
|
|
|
2 |
Integrate knowledge and skills gained on the theories of contemporary psychology in the phases of helping individuals. (Blooms 6)
|
|
|
|
|
|
|
3 |
Conduct several experiments in the field of psychology. (Blooms 6)
|
|
|
|
|
|
|
OCCUPATIONAL |
Autonomy & Responsibility |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Collaborate with relevant organizations and individuals on the field studies. (Blooms 6)
|
|
|
|
|
|
|
OCCUPATIONAL |
Learning to Learn |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Integrate developments in the field of psychology to the existing knowledge.
(Blooms 6)
|
|
|
|
|
|
|
2 |
Scientifically analyse human behaviours. (Blooms 4)
|
|
|
|
|
|
|
OCCUPATIONAL |
Communication & Social |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Explain knowledge and ideas gained in the field fluently and apprehensibly in a written way and verbally. (Blooms 2)
|
|
|
|
|
|
|
2 |
Recognize individual, national and universal effects of problems in the field of psychology. (Blooms 2)
|
|
|
|
|
|
|
OCCUPATIONAL |
Occupational and/or Vocational |
|
Programme Learning Outcomes |
Level of Contribution |
0 |
1 |
2 |
3 |
4 |
5 |
1 |
Integrate computer software and hardware and statistics in the field of psychology to their studies. (Blooms 6)
|
|
|
|
|
|
|
2 |
Survey developments in informatics and communication technologies. (Blooms 4)
|
|
|
|
|
|
|
3 |
Support social projects in the field of psychology. (Blooms 5)
|
|
|
|
|
|
|
WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
Workload for Learning & Teaching Activities |
Type of the Learning Activites |
Learning Activities (# of week) |
Duration (hours, h) |
Workload (h) |
Lecture & In-Class Activities |
14 |
3 |
42 |
Preliminary & Further Study |
14 |
2 |
28 |
Land Surveying |
0 |
0 |
0 |
Group Work |
0 |
0 |
0 |
Laboratory |
0 |
0 |
0 |
Reading |
12 |
2 |
24 |
Assignment (Homework) |
9 |
1 |
9 |
Project Work |
0 |
0 |
0 |
Seminar |
0 |
0 |
0 |
Internship |
0 |
0 |
0 |
Technical Visit |
0 |
0 |
0 |
Web Based Learning |
0 |
0 |
0 |
Implementation/Application/Practice |
0 |
0 |
0 |
Practice at a workplace |
0 |
0 |
0 |
Occupational Activity |
0 |
0 |
0 |
Social Activity |
0 |
0 |
0 |
Thesis Work |
0 |
0 |
0 |
Field Study |
0 |
0 |
0 |
Report Writing |
0 |
0 |
0 |
Final Exam |
1 |
1 |
1 |
Preparation for the Final Exam |
1 |
10 |
10 |
Mid-Term Exam |
1 |
1 |
1 |
Preparation for the Mid-Term Exam |
1 |
10 |
10 |
Short Exam |
0 |
0 |
0 |
Preparation for the Short Exam |
0 |
0 |
0 |
TOTAL |
53 |
0 |
125 |
|
Total Workload of the Course Unit |
125 |
|
|
Workload (h) / 25.5 |
4,9 |
|
|
ECTS Credits allocated for the Course Unit |
5,0 |
|