| 1 |
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Airport Operations (airport layouts, airside roadways and communication) |
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| 2 |
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Airside Safety (aircraft danger zones, airside risks, and health and safety requirements) |
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| 3 |
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Ground Handling Roles (ramp handling, baggage handling, and cargo handling) |
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| 4 |
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IATA Standards and Procedures (IATA Airport Handling Manual and other IATA guidelines). |
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| 5 |
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Aircraft Handling and Servicing (turnaround procedures, common sources of delays, and methods to avoid delays) |
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| 6 |
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Aircraft Marshalling and Communication (how to communicate effectively with pilots and guide aircraft on the ground) |
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| 7 |
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Cargo and Baggage Handling (loading and unloading of cargo and baggage, and coordination with baggage handling system) |
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| 8 |
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MID-TERM EXAM |
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| 9 |
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Load Control and Planning (aircraft weight and balance, and the process of loading and distributing cargo and baggage) |
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| 10 |
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Dangerous Goods Handling (the regulations and procedures for handling dangerous goods) |
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| 11 |
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Aircraft De-icing and Anti-icing (aircraft de-icing and anti-icing procedures and standards) |
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| 12 |
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Emergency Response (emergency procedures and how to respond to incidents on the ramp) |
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| 13 |
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Ground Servicing Equipment (GSE): the operation and maintenance of GSE. |
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| 14 |
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Customer Service (how to interact with passengers, handle queries, and provide excellent customer service) |
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| 15 |
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General Evaluation and Current Developments in the Industry |
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| 16 |
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FINAL EXAM |
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| 17 |
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FINAL EXAM |
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