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SERVİS DONANIMLARI VE ORGANİZASYON COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code Name of the Course Unit Semester In-Class Hours (T+P) Credit ECTS Credit
OTP209 SERVİS DONANIMLARI VE ORGANİZASYON 3 2 2 5

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week Preparatory Topics(Subjects) Method
1 - The Importance of the Service and After Sales Service Sector -
2 - The Importance of the Service and After Sales Service Sector -
3 - Analyze the functioning of authorized service departments -
4 - Service organization -
5 - Service Quality -
6 - Service Quality -
7 - Customer Relations -
8 - MID-TERM EXAM -
9 - Customer Relations -
10 - Service Quality and Customer Satisfaction -
11 - Quality Improvement -
12 - Efficiency, Profitability -
13 - After Sales Service Sector -
14 - After Sales Service Sector -
15 - After Sales Service Sector -
16 - FINAL EXAM -
17 - FINAL EXAM -