| Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
|---|---|---|---|---|---|
| OTP209 | SERVİS DONANIMLARI VE ORGANİZASYON | 3 | 2 | 2 | 5 |
KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to) |
|---|
| Human System, Personality Structure and Behaviour |
| Service Quality and Customer Satisfaction |
| Quality Improvement and Efficiency, Profitability |