TOTAL QUALITY MANAGEMENT COURSE IDENTIFICATION AND APPLICATION INFORMATION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
IBY304	TOTAL QUALITY MANAGEMENT	3	3	3	5

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Students will be able to interpret basic quality concepts, the development of qualifications, dimensions and elements, and define the quality of the business that they are working with.
Students will be able to interpret quality masters and their contributions to quality and discuss their teachings.
Students will be able to classify and apply the principles of Total Quality Management.
Students will be able to define the quality responsibilities of departments in the organization.
Students will be able to apply Total Quality Management according to the application steps.
Students will be able to calculate the quality cost.
Students will be able to calculate the EFQM Excellence Model and Self-Assessment.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)