| Code | Name of the Course Unit | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
|---|---|---|---|---|---|
| IBY304 | TOTAL QUALITY MANAGEMENT | 3 | 3 | 3 | 5 |
Objectives and Contents |
|
|---|---|
| Objectives: | To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company. |
| Content: | Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems. |