TOTAL QUALITY MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
IBY304	TOTAL QUALITY MANAGEMENT	3	3	3	5

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Prof. ABDULSAMET HAŞILOĞLU
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company.
Contents of the Course Unit:	Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Students will be able to interpret basic quality concepts, the development of qualifications, dimensions and elements, and define the quality of the business that they are working with.
Students will be able to interpret quality masters and their contributions to quality and discuss their teachings.
Students will be able to classify and apply the principles of Total Quality Management.
Students will be able to define the quality responsibilities of departments in the organization.
Students will be able to apply Total Quality Management according to the application steps.
Students will be able to calculate the quality cost.
Students will be able to calculate the EFQM Excellence Model and Self-Assessment.

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	-	Concept and definition of Quality,historical development of quality.	-
2	-	Quality gurus.	-
3	-	Definition and principles of Total Quality Management (TQM) (process approach).	-
4	-	Principles of TQM, (Continuous improvement (Kaizen))	-
5	-	Principles of TQM (Leadership, total participation).	-
6	-	Principles of TQM ( Suppliers and cooperation, customer-driven quality).	-
7	-	Quality culture in organizations.	-
8	-	MID-TERM EXAM	-
9	-	The duties and responsibilities in organization	-
10	-	TQM implementation steps	-
11	-	Cost of no-quality.	-
12	-	Comparison traditional quality approach and otal quality management	-
13	-	Definition, kinds and importance of standard. ISO 9000:2008 Quality Management System Standartı.	-
14	-	TS-EN-ISO 9000:2000 documentation examples.	-
15	-	EFQM excellence model and self-assessment	-
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Boran, Semra, Toplam Kalite Yönetimi
KAVRAKOĞLU, İbrahim,Toplam Kalite Yönetimi, Kalder Yayını, 1996.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explains the fundamental engineering concepts of computer science and relates them to the groundwork of computer science.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Uses theoretical and practical knowledge coming from mathematics, probability, statistics and various other branches of life sciences, to find solutions to engineering problems.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Determines the components and the underlying process of a system and designs an appropriate computational model under reasonable constraints.
2	Designs a computer-aided conceptual model with modern techniques.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Determines, detects and analyzes the areas of computer science applications and develops appropriate solutions.
2	Identifies, models and solves computer engineering problems by applying appropriate analytical methods.
3	Determines and uses the necessary information technologies in an efficient way for engineering applications.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Possess the responsibility and ability to design and conduct experiments for engineering problems by collecting, analyzing and interpreting data.
2	Possess the ability to conduct effective individual study.
3	Takes responsibility as a team work and contributes in an effective way.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Monitors the developments in the field of information technologies by means of internet and related journals and possess the required knowledge for the management, control, development and security of information technologies.
2	Develops positive attitude towards lifelong learning.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Communicates effectively by oral and/or written form and uses at least one foreign language.
2	Possess sufficient consciousness about the issues of project management, practical applications and also environmental protection, worker's health and security.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Possess professional and ethical responsibility and willingness to share it.
2	Possess sufficient consciousness about the universality of engineering solutions and applications and be well aware of the importance of innovation.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	1	20	20
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	20	20
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	15	15
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	33	0	127