BUSINESS CORRESPONDENCE PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SIP104	BUSINESS CORRESPONDENCE	2	3	2	6

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Compulsory
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer EBRU CENGİZ
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course; professional correspondence; official writings, writings and the writings of private business, could quickly and effectively.
Contents of the Course Unit:	This course; What is Communication? - Basic features of communication - How does the communication process work? What are Communication Types? - Communication Tools, Grammar - Use of Punctuation Marks, Grammar - Correct Use and Spelling of Conjunctions, Language and Expression Disorders, Qualitative Characteristics of Correspondence, Regulation on Procedures and Principles to be Applied in Official Correspondence, Sections and Types of Official Writings, Sections and Types of Business Writings, It includes Special Articles, Petition Writing, Document Services, Document Types, Mailing and General Repetition.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Quickly and effectively prepares the official post
Fast and effective business writing and prepares special articles
Correspondence makes sending and receiving operations
Knows and applies the rules of grammar and spelling in correspondence
Communicate quickly and effectively

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	preliminary	What is Communication? - Basic features of communication - How does the communication process work?	Slide presentation
2	preliminary	What Are The Forms Of Communication? - Communication tools	Slide presentation
3	preliminary	Grammar - Use of Punctuation	Slide presentation
4	preliminary	Grammar - Correct Use and Spelling of Conjunctions	Slide presentation
5	preliminary	Language and Expression Disorders	Slide presentation
6	preliminary	Qualitative Features of Correspondence	Slide presentation
7	preliminary	Regulation on the Procedures and Principles to be Applied in Official Correspondence	Slide presentation
8	-	MID-TERM EXAM	-
9	preliminary	Sections and Types of Official Writings	Slide presentation
10	preliminary	Sections and Types of Business Articles	Slide presentation
11	preliminary	Special Articles	Slide presentation
12	preliminary	Writing a petition	Slide presentation
13	preliminary	Document Services	Slide presentation
14	preliminary	Document Types	Slide presentation
15	preliminary	Posting and General Repetition	Slide presentation
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
KOÇ, Ö. (2014). Professional Correspondence, Nobel E.
NEAL, J. (1998). Effective Letters for Business, WonderBook
Rees, N. (1994). Letter Writing: The Complete Guide to Personal and Professional Correspondence, Phonix
Theaker, A. (2021). The Public Relations Handbook, Routledge

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Uses information on issues related to health and health services.
2	Applies health accounting and health cost management.
3	Uses information on health legislation, health management, medical terminology, resource planning in health institutions, health services marketing, medical terminology and health legislation.
4	Uses hospital automation methods.
5	Develops information on the health sector.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Names information about the problems encountered in the health sector.
2	Creates solutions to problems encountered in the health sector.
3	Knows the health rules and prepares according to the health rules.
4	Uses information to make decisions regarding hospital management.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The health accounting and cost accounts does.
2	Implements duties and responsibilities in health services.
3	The hospital uses the automation methods.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Knows the problems of health systems and develops solutions for these problems.
2	Carries out patient admission, appointment, cash desk, human resources, quality unit, and consultancy activities in health institutions.
3	Carries out duties in businesses that produce and provide health services.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Teamwork works with volumes effectively.
2	Carries out the responsibilities assigned to him/her successfully and quickly.
3	Prepares independent decisions by knowing the health field and its risks.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Recognizes the official institutions to which health institutions are affiliated.
2	Follows current events related to health institutions.
3	Follows training programs related to health institution management.
4	Follows necessary information sources related to health institutions.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Conducts communication between patient and physician.
2	Implements patient confidentiality.
3	Implements communication with patients and their relatives.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Applies terminology knowledge specific to the health sector.
2	Shows that he/she must have competent knowledge on health institution management issues.
3	Prepares strategic decisions by knowing the health sector well.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	4	56
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	14	3	42
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	1	3	3
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	1	3	3
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	46	0	148