TOTAL QUALITY MANAGEMENT PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
SMP230	TOTAL QUALITY MANAGEMENT	4	3	3	4

GENERAL INFORMATION
Language of Instruction :	Turkish
Level of the Course Unit :	ASSOCIATE DEGREE, TYY: + 5.Level, EQF-LLL: 5.Level, QF-EHEA: Short Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Lecturer NAZLI YÜCEOL
Instructor(s) of the Course Unit	Lecturer EBRU CENGİZ
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	To gain proficiency in the application of quality management systems and total quality management to provide information about its elements .
Contents of the Course Unit:	Widely used in business terms and concepts are introduced , the development of total quality types and stages of quality. definition and philosophy of total quality management . elements of total quality management , total quality organization and supervision . Change management and company culture. organizational communication. teamwork and total quality management . the effects of competition and the advantages of total quality management . quality assurance systems.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Infrastructure Quality - Quality Management System has information about.Cognitive
Apply Quality Standards. Cognitive
The organization implements TQM management work effectively. Cognitive

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	Written-Visual resources	Course content and subject: introduction of the course.The concept of quality	Lecture, Question & Answer
2	Research-Homework	TQM practices and quality pioneers	Lecture,Question-Answer Evaluation of the previous week
3	Written-Visual resources	Elements of total quality management	Lecture,Video,Question-Answer
4	Research	Organization of total quality management	Lecture,Question-Answer Evaluation of the previous week
5	Literature review	Management quality and environmental standards	Lecture,Video,Question-Answer
6	Written-Visual resources	Quality management system models	Lecture,Video,Question-Answer
7	Literature review	Change management, total quality management	Lecture,Question-Answer Evaluation of the previous week
8	-	MID-TERM EXAM	-
9	Written-Visual resources	Business culture of total quality management	Lecture,Video,Question-Answer
10	Literature review	Total quality management and teamwork	Lecture,Question-Answer Evaluation of the previous week
11	Research-Homework	Quality assurance and certification	Lecture,Video,Question-Answer
12	Written-Visual resources	Total quality management , Quality Costs	Lecture,Question-Answer Evaluation of the previous week
13	Written-Visual resources-Research-Homework	Total quality management ; EQM model of excellence	Lecture,Video,Question-Answer
14	Literature review	Obstacles to TQM	Lecture,Question-Answer Evaluation of the previous week
15	Written-Visual resources	Total quality management , process management system	Lecture, Question & Answer
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Kavuncubaşı, Ş., Yıldırım, S. (2012). Hospital and Health Institutions Management. Ankara: Political Publisher, 3rd Edition.
Pei-wu, D. ve Yan-qiu, H. (2006). Research of Customer Complaints and Service Recovery Effects, Management Science and Engineering, ICMSE International Conferance.
Şimşek, H. (2009), Total Quality Management-Theory, Principles, Practices, 1st Edition, Distinguished Publishing, Ankara
Halis, M. (2010), Total Quality Management & ISO 9000 Quality for Vocational Schools Management Systems, 1st Edition, Seçkin Publishing, Ankara
Kotler, P. (1994). Marketing Management. 8th. Edition, New Jersey: Pearson Education

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Meaning and scope of medical secretarial profession, objectives and explains the importance of business life.	0
2	Medical Secretarial duties and responsibilities of the profession of sorts.						5

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Explains and applies document management in the Medical Secretariat.						5
2	List the rules that medical/medical secretaries should follow in their relations with patients and their relatives.						5

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Lists the professional principles and ethical rules of the secretarial profession and the medical secretariat, lists the protocol rules to be followed in the secretariat.	0
2	Knows and explains medical terms and concepts related to the field of medical secretarial	0

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Knowledge related to the field is preparing a report.	0
2	Knows and applies in the field of document management.	0
3	Is knowledgeable about computer programs have effectively uses knowledge of keyboard technique.	0
4	Filing and archiving has the knowledge, effectively makes dosyl and archiving.	0

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Individual works in health care institutions.						5
2	In health care institutions take responsibility and fulfills.						5

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Knows the types of health information systems.	0
2	Work on the subject to learn the concepts and uses open.						5

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medical Documentation and Secretarial encountered in applications related to the field teams to solve complex and unpredictable problems in the process taking place and act in accordance with quality management.						5
2	Takes place in the team, take part in group work and responsibility are needed.						5

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	Medicine as a medical concepts related to the secretarial profession knows and uses.	0
2	Health institutions in the process of filing archiving and document management fulfills.	0

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	1	14
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	14	2	28
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	7	2	14
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	51	0	100