TOTAL QUALITY MANAGEMENT COURSE IDENTIFICATION AND APPLICATION INFORMATION
| Code |
Name of the Course Unit |
Semester |
In-Class Hours (T+P) |
Credit |
ECTS Credit |
| SMP230 |
TOTAL QUALITY MANAGEMENT |
4 |
3 |
3 |
4 |
Objectives and Contents |
| Objectives: |
To gain proficiency in the application of quality management systems and total quality management to provide information about its elements . |
| Content: |
Widely used in business terms and concepts are introduced , the development of total quality types and stages of quality. definition and philosophy of total quality management . elements of total quality management , total quality organization and supervision . Change management and company culture. organizational communication. teamwork and total quality management . the effects of competition and the advantages of total quality management . quality assurance systems. |