TICKETING AND RESERVATION PROGRAMME COURSE DESCRIPTION

Code	Name of the Course Unit	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
AVM410	TICKETING AND RESERVATION	5	3	3	5

GENERAL INFORMATION
Language of Instruction :	English
Level of the Course Unit :	BACHELOR'S DEGREE, TYY: + 6.Level, EQF-LLL: 6.Level, QF-EHEA: First Cycle
Type of the Course :	Elective
Mode of Delivery of the Course Unit	-
Coordinator of the Course Unit	Assist.Prof. TUĞBA AKMAN KAPLAN
Instructor(s) of the Course Unit
Course Prerequisite	No

OBJECTIVES AND CONTENTS
Objectives of the Course Unit:	The aim of this course is to teach the Galileo system, which is the international reservation system used in travel agencies, in practice.
Contents of the Course Unit:	Airline reservation entries, PNR creation, mandatory entries, non-mandatory entries, special request entries, changes on the PNR, divide, queue, e-mail entries, automatic pricing, ticket rules.

KEY LEARNING OUTCOMES OF THE COURSE UNIT (On successful completion of this course unit, students/learners will or will be able to)
Lists country, city, airport, airline codes through the central reservation system
Lists international flight schedule information through the central reservation system
Creates a reservation through the central reservation system
Through the central reservation system, the customer enters their special requests into the system.
Charges the reservation through the central reservation system
Makes ticketing through the central reservation system

WEEKLY COURSE CONTENTS AND STUDY MATERIALS FOR PRELIMINARY & FURTHER STUDY
Week	Preparatory	Topics(Subjects)	Method
1	literature review, presentation	General information about central reservation and automation systems	Lecture, Question and Answer, Discussion Method
2	literature review, presentation	Slot concept in aviation	Lecture, Question and Answer, Discussion Method
3	literature review, presentation	Finding and decoding codes used in aviation (Decoding-Encoding)	hands-on work- applied study
4	literature review, presentation	Viewing flight schedules	hands-on work- applied study
5	literature review, presentation	Reservation creation, mandatory and non-mandatory entries	hands-on work- applied study
6	literature review, presentation	Special request entries (OSI-SSR)	hands-on work- applied study
7	literature review, presentation	View created reservation, add or remove segments, change status	hands-on work- applied study
8	-	MID-TERM EXAM	-
9	literature review, presentation	Making changes to a reservation	hands-on work- applied study
10	literature review, presentation	Checking ticket rules	hands-on work- applied study
11	literature review, presentation	Fee loading, fee rules	hands-on work- applied study
12	literature review, presentation	Making changes to a ticket	hands-on work- applied study
13	literature review, presentation	Reservation division, queue and e-mail operations	hands-on work- applied study
14	literature review, presentation	Applied sample solutions	hands-on work- applied study
15	literature review, presentation	Applied sample solutions	hands-on work- applied study
16	-	FINAL EXAM	-
17	-	FINAL EXAM	-

SOURCE MATERIALS & RECOMMENDED READING
Sharma, J. K. (2009). Flight Reservation and Airline Ticketing. Kanishka Publishers, Distributors.
Shon, Z. Y., Chen, F. Y., & Chang, Y. H. (2003). Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management, 9(5), 325-331.
Gautam, P. (2015). Online Airline Ticketing System.
Brunger, W. G. (2010). The impact of the Internet on airline fares: The ‘Internet Price Effect’. Journal of revenue and pricing management, 9(1), 66-93.

ASSESSMENT
Assessment & Grading of In-Term Activities	Number of Activities	Degree of Contribution (%)	Description

Level of Contribution
0	1	2	3	4	5

KNOWLEDGE
Theoretical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to identify the main characteristics of literary movements such as modernism, postmodernism, and postcolonialism during the process of analysing a literary text verbally or in an essay.
2	The graduate will be able to relate language structure to its functions in a literary text.
3	The graduate will be able to explain and generate ideas on literary texts or visual work such as films.
4	The graduate will be able to identify the language and the writing style of a wide range of authors, poets, and playwrights from different periods.

KNOWLEDGE
Factual
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to explain the key terms and concepts associated with language, literature, and culture.
2	The graduate will be able to historically categorise various centuries or periods of time such as the Renaissance or the 20th century according to the literary, theoretical, social, and political developments reflected in literary texts.

SKILLS
Cognitive
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to compare and contrast characteristics of different literary genres.
2	The graduate will be able to interpret literary works produced in various cultures with different ethnical background.
3	The graduate will be able to compare and contrast different periods of time such as the Middle Ages and the Victorian Era in accordance with their distinctive literary, theoretical, social, and political background verbally or in an essay.

SKILLS
Practical
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to apply literary theories and develop argument of their own in the process of writing a research paper.
2	The graduate will be able to formulate a sophisticated argument/thesis in compliance with the ethical requirements needed to avoid plagiarism during the process of writing a research paper.
3	The graduate will be able to apply research skills to gather, organise, and present information skills in a research paper.
4	The graduate will be able to employ translation methods while translating a text from English to Turkish or vice versa.

OCCUPATIONAL
Autonomy & Responsibility
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to organise occupational and academic activities including meeting, seminars, and conferences.

OCCUPATIONAL
Learning to Learn
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to determine his or her own learning requirements and goals to develop sustainable attitude towards life-long learning.

OCCUPATIONAL
Communication & Social
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to develop effective oral and written communication skills in English.

OCCUPATIONAL
Occupational and/or Vocational
	Programme Learning Outcomes	Level of Contribution
		0	1	2	3	4	5
1	The graduate will be able to appraise and criticise development of the social rights, democracy, social justice, gender and racial identity, cultural and ethical values.

WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites	Learning Activities (# of week)	Duration (hours, h)	Workload (h)
Lecture & In-Class Activities	14	3	42
Preliminary & Further Study	14	2	28
Land Surveying	0	0	0
Group Work	0	0	0
Laboratory	0	0	0
Reading	0	0	0
Assignment (Homework)	0	0	0
Project Work	0	0	0
Seminar	0	0	0
Internship	0	0	0
Technical Visit	0	0	0
Web Based Learning	0	0	0
Implementation/Application/Practice	0	0	0
Practice at a workplace	0	0	0
Occupational Activity	0	0	0
Social Activity	0	0	0
Thesis Work	0	0	0
Field Study	0	0	0
Report Writing	0	0	0
Final Exam	1	1	1
Preparation for the Final Exam	4	5	20
Mid-Term Exam	1	1	1
Preparation for the Mid-Term Exam	5	6	30
Short Exam	0	0	0
Preparation for the Short Exam	0	0	0
TOTAL	39	0	122